Junior Software Support Specialist - Grow with Tech

Tyler Technologies, Inc.; Taguig; Hybrid; PHP 400,000 - 489,000; Full time

Job summary

Tyler Technologies, Inc. in Bonifacio Global City, Philippines is seeking an Associate Software Support Specialist. This entry-level role provides basic software support for client use, functionality, and understanding of Tyler products and databases.

You will resolve issues through data analysis and troubleshooting using multiple development tools and team‑based testing. You will learn Tyler’s support processes, contribute to documentation, and expand technical knowledge while delivering

Qualifications

• Bachelor's degree in a related field or equivalent experience.
• Excellent interpersonal skills.
• Problem-solving and troubleshooting abilities.
• Strong organizational and analytical skills.
• Excellent written and verbal communication skills.
• Basic knowledge of database structures and SQL exposure.
• Experience with .NET and web technologies is desirable.

Responsibilities

• Provide basic-level software support for Tyler clients.
• Analyze data reports and web technologies to resolve issues.
• Determine when to escalate to a senior team member.
• Document details in the client management system.
• Assist with writing estimates and support process documents.
• Submit client issues to the development team as needed.
• Perform QA testing for software upgrades.
• Contribute to documentation and knowledge sharing.
• Expand technical skills and knowledge of Tyler products.

Skills

Interpersonal skills

Problem solving

Organizational skills

Analytical ability

Written and verbal communication

Database knowledge

Education

Bachelor's degree in a related field or equivalent experience

Tools

SQL

.NET framework

HTML/XSL/XML

Microsoft Office

Software development tools

Job description

Tyler Technologies, Inc. in Bonifacio Global City, Philippines is seeking an Associate Software Support Specialist. This entry-level role provides basic software support for client use, functionality, and understanding of Tyler products and databases.

You will resolve issues through data analysis and troubleshooting using multiple development tools and team‑based testing. You will learn Tyler’s support processes, contribute to documentation, and expand technical knowledge while delivering