Night Shift Client Experience Advocate

Tyler Technologies, Inc.; Taguig; Hybrid; PHP 240,000 - 320,000; Full time

Job summary

Tyler Technologies, Inc. is seeking an entry-level Client Experience Advocate to be the first point of contact for client questions and service needs.

You will support clients on the Tyler ERP Pro product suite, own issues through to resolution, and escalate when needed while communicating clearly throughout the process. As you grow, you will earn module-specific certifications and become a trusted resource for clients and peers.

Qualifications

• Desire to build a career in client support, client success, SaaS, or public sector technology.
• Excellent communication skills and a strong service orientation.
• Ability to manage multiple tasks and stay organized in a fast-paced environment.
• Willingness to learn new tools and technical concepts.
• Strong sense of accountability and follow-through.
• Interest in growing product knowledge through training and certification.
• Team-oriented with a collaborative mindset.
• Must be able to work a 9pm to 6am PHST shift.

Responsibilities

• Manage and respond to incoming client support needs with professionalism and care.
• Own each issue through to resolution or proper escalation, ensuring the client is never left in the dark.
• Document interactions and case details thoroughly in line with team standards.
• Follow established processes to troubleshoot and resolve a broad range of product inquiries.
• Maintain a learning mindset, actively working toward module-specific certifications.
• Collaborate with teammates and regional leadership for consistent support.
• Provide insight into trends or client needs to support continuous improvement.
• Participate in regional initiatives, trainings, and knowledge-sharing efforts.

Skills

Excellent communication skills

Strong service orientation

Ability to manage multiple tasks

Comfort learning technical concepts

Accountability

Willingness to earn certifications

Team-oriented

Night shift readiness (PHST)

Job description

Tyler Technologies, Inc. is seeking an entry-level Client Experience Advocate to be the first point of contact for client questions and service needs.

You will support clients on the Tyler ERP Pro product suite, own issues through to resolution, and escalate when needed while communicating clearly throughout the process. As you grow, you will earn module-specific certifications and become a trusted resource for clients and peers.