Hybrid Software Support Team Lead

Tyler Technologies, Inc.; Manila; Hybrid; PHP 279,000 - 390,600; Full time

Job summary

Tyler Technologies, Inc. is seeking a Software Support Representative to deliver software support to clients via phone, chat, and email. The representative will assist in resolving software issues while ensuring client satisfaction and maintaining professionalism.

This hybrid role allows remote work on Mondays and Fridays, with in-office attendance required from Tuesday to Thursday. Candidates should have excellent communication skills and be adept at problem-solving.

Join Tyler Technologies, a proud equal opportunity employer, and contribute to our commitment to client support.

Qualifications

• 1+ year of experience in a customer service or technical support environment.
• Ability to work in a collaborative team environment.
• Excellent verbal and written communication skills.

Responsibilities

• Provide software support to Tyler clients through phone, chat, or email.
• Analyze and troubleshoot client issues effectively.
• Accurately record details in incident tracking systems.

Skills

Customer service aptitude

Problem-solving skills

Interpersonal skills

Technical support experience

Analytical ability

Education

Associate degree or equivalent experience

Bachelor’s degree (preferred)

Tools

Microsoft Word

Microsoft Excel

Various browsers

Job description

Tyler Technologies, Inc. is seeking a Software Support Representative to deliver software support to clients via phone, chat, and email. The representative will assist in resolving software issues while ensuring client satisfaction and maintaining professionalism.

This hybrid role allows remote work on Mondays and Fridays, with in-office attendance required from Tuesday to Thursday. Candidates should have excellent communication skills and be adept at problem-solving.

Join Tyler Technologies, a proud equal opportunity employer, and contribute to our commitment to client support.