Hybrid Software Engineer

Acquire Intelligence; Quezon City; Hybrid; PHP 600,000 - 1,000,000; Full time

Benefits offered by this job

HMO coverage

Yearly parties

Value Awards

Internal promotions

Meaningful work

Job summary

Acquire Intelligence is hiring a Hybrid Software Engineer who will combine production support with backend development. You will ensure platform reliability while building scalable Python services and serverless components on AWS.

You’ll collaborate across engineering, product, and operations to improve performance, fix issues permanently, and enhance the customer experience. This role offers growth and exposure to cutting-edge technologies.

Qualifications

• Strong backend development using Python.
• Hands-on with AWS serverless technologies.

Responsibilities

• Provide end-to-end Level 1 to Level 3 support for production systems.
• Monitor system health and respond to alerts with observability tools.
• Diagnose and resolve issues across APIs, event-driven systems, and data pipelines.
• Perform root cause analysis and contribute to post-incident reviews with actionable improvements.
• Develop and maintain backend services using Python to support platform functionality.
• Build and enhance REST APIs and integrations to improve performance and scalability.
• Manage AWS serverless infrastructure including Lambda, API Gateway, SQS, and CloudWatch.
• Work with engineering teams to implement permanent fixes and drive system improvements.
• Maintain operational documentation and runbooks for service delivery.
• Participate in rotating 24x7 support roster.

Skills

Python backend

AWS serverless

Event-driven

Distributed systems

NoSQL MongoDB

Observability tools

24x7 shift

Tools

AWS Lambda

API Gateway

CloudWatch

Job description

We’re an award-winning global outsourcer providing contact center and back office services on behalf of our global clients. Come work at a place where innovation and teamwork come together to support the most exciting missions in the world!

At Acquire Intelligence, our mission is to help businesses work smarter.

We bring together the best people, efficient processes, and automation to help companies grow faster and operate with confidence. Our purpose is to simplify how businesses work, improve performance, and lead meaningful change across the globe.

If you’re passionate about making a real impact through innovation and collaboration, Acquire Intelligence is the place to grow your career.

Advance Your Career — Join us today and be part of a team where your work makes an impact!

WHY JOIN THE A-TEAM?

Here’s What’s Waiting For You

• HMO coverage for you and your family
• Epic Yearly Kick-Off Parties with major giveaways (including a car in 2023!)
• Recognition through our Value Awards — we celebrate your wins
• Real career growth with internal promotions
• Meaningful work with talented and supportive teams

Your Future Matters

• 900 internal promotions every year
• 2,700+ leadership training courses

Extra Rewards Along The Way

• 14th Month Pay for employees who complete 5 years with us
• Generous referral incentives of up to ₱42,000 depending on the role

Enjoy Work-life Balance

• 12 Vacation Leaves*
• 12 Sick Leaves*
• 1 Birthday Leave*

A SNAPSHOT OF YOUR ROLE

We are looking for a Hybrid Software Engineer who thrives in a dynamic environment where engineering meets production support. In this role, you will play a critical part in ensuring platform reliability while developing scalable backend solutions that power business operations. You will be responsible for maintaining system stability, investigating production issues, and delivering permanent fixes that improve overall performance.

This is an exciting opportunity for someone who enjoys solving complex problems, working with modern serverless technologies, and collaborating across engineering, product, and operations teams. Your expertise will directly impact system reliability, customer experience, and continuous innovation across our platform.

Your Daily Responsibilities

• Provide end-to-end Level 1 to Level 3 support for production systems to ensure system uptime and reliability
• Monitor system health and respond to alerts using observability tools in line with defined SLAs
• Diagnose and resolve issues across APIs, event-driven systems, and data pipelines
• Perform root cause analysis and contribute to post-incident reviews with actionable improvements
• Develop and maintain backend services using Python to support platform functionality
• Build and enhance REST APIs and integrations to improve system performance and scalability
• Manage and support AWS serverless infrastructure including Lambda, API Gateway, SQS, and CloudWatch
• Work closely with engineering teams to implement permanent fixes and drive system improvements
• Maintain operational documentation, runbooks, and support procedures for consistent service delivery
• Participate in a rotating 24 by 7 support roster including shift handovers and on-call escalation

a Bit About You

• Strong experience in backend development using Python
• Hands-on experience with AWS serverless technologies such as Lambda, API Gateway, and CloudWatch
• Solid understanding of event-driven architectures and distributed systems
• Experience working with MongoDB or other NoSQL databases
• Proven ability to troubleshoot and debug complex production issuesFamiliarity with monitoring and observability tools in a production environment
• Ability to work in a 24 by 7 rotating shift schedule including nights and weekends
• Strong problem-solving skills with a focus on identifying root causes and long-term solutions
• Excellent communication skills with the ability to collaborate across teams
• Self-motivated with a continuous improvement mindset and attention to detail

What We Value

We’re proud of our diverse global team, all working in a collaborative environment and happy to share these common values:

• Curious and Clever: Smart questions spark smart solutions.
• Entrepreneurial Energy: Think like an owner. Solve like a founder.
• Fast with Intent: We move fast and deliver real results.
• Laugh and Learn: We don’t take ourselves too seriously, just our results.

What are you waiting for? Come for a career, stay for the fun! Join the A-Team and experience the A-Life!