Customer Care Representative

Acquire Intelligence

Pasig

On-site

PHP 234,000 - 357,000

Full time

3 days ago

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Benefits offered by this job

HMO coverage for you and your family

Yearly Kick-Off Parties with majorGive

Value Awards for top performers

Internal promotions and career growth

Job summary

Acquire Intelligence in Ortigas, Pasig City, is hiring a Customer Care Representative for the night shift. You will handle customer inquiries via phone and email, coordinate appointments, update service records, and ensure timely responses.

This role blends customer care, scheduling, and administrative support, requiring strong English communication, attention to detail, and the ability to work onsite with multiple systems.

Qualifications

1–2 years of relevant experience in customer service or contact center operations.
Strong written and verbal English communication skills.
Experience handling customer requests through phone, email, or CRM systems.
Attention to detail and ability to maintain accurate customer records.
Able to manage multiple cases, follow up on requests, and meet turnaround times.
Comfortable working onsite in Ortigas on a night shift.

Responsibilities

Respond to customer inquiries via phone, email, and other channels.
Provide clear, accurate assistance on appointments, service requests, and status updates.
Proactively communicate with customers regarding pending requirements and next steps.
Coordinate with internal teams to resolve concerns and ensure timely follow-through.
Maintain customer records and documentation; monitor and update case statuses.

Skills

Customer service

English communication

Attention to detail

Multi-system navigation

Ownership & accountability

Attendance & punctuality

Tools

Salesforce

Job description

Job Description:

We’re an award-winning global outsourcer providing contact center and back office services on behalf of our global clients. Come work at a place where innovation and teamwork come together to support the most exciting missions in the world!

Customer Care Representative

Ortigas, Pasig City | Night Shift | Onsite | Full Time

Help deliver a smooth and reliable customer experience by coordinating appointments, responding to inquiries, updating service records, and ensuring customer requests are handled accurately and on time. You'll manage customer-facing and administrative workflows across multiple systems, working closely with internal teams to resolve concerns and keep service activities moving.

ABOUT ACQUIRE INTELLIGENCE

At Acquire Intelligence, our mission is to help business work smarter. We bring together the best people, efficient processes, and automation to help companies grow faster and operate with confidence. Our purpose is to simplify how businesses work, improve performance, and lead meaningful change across the globe. If you’re passionate about making a real impact through innovation and collaboration, Acquire Intelligence is the place to grow your career.

A SNAPSHOT OF YOUR ROLE

This is a customer care role combining customer communication, appointment coordination, and administrative support.

You’ll assist customers with scheduling requests, service updates, documentation requirements, and follow-up inquiries. A typical case may involve reviewing a customer request, coordinating an appointment, confirming information with internal teams, updating customer records, and ensuring the request is completed within the required turnaround time.

Success in this role means delivering timely, accurate, and professional customer support while taking ownership of every assigned case.

WHAT YOU’LL DO

Customer Care & Communication

Respond to customer inquiries through phone, email, and other assigned communication channels.
Provide clear, accurate, and professional assistance regarding appointments, service requests, and status updates.
Proactively communicate with customers regarding pending requirements, updates, and next steps.
Coordinate with internal teams to resolve customer concerns and ensure timely follow-through.
Maintain a positive customer experience through effective communication, responsiveness, and ownership.

Appointment Scheduling & Coordination

Schedule, confirm, and update customer appointments using designated scheduling platforms.
Verify customer information, appointment details, and applicable service requirements.
Coordinate with relevant teams to address scheduling concerns, changes, and special arrangements.
Follow up on pending appointments and outstanding customer requirements.

Case Management & Administrative Support

Create, update, and maintain accurate customer records, case details, and service statuses.
Process customer requests and documentation using established procedures and communication templates.
Review and correct incomplete or inaccurate information by coordinating with the appropriate stakeholders.
Monitor pending cases, follow up on unresolved requests, and elevate issues when necessary.
Ensure all customer interactions, updates, and completed activities are properly documented.

Service Delivery, Quality & Productivity

Manage high-volume customer requests while maintaining accuracy, responsiveness, and professionalism.
Prioritize cases based on urgency, service requirements, and established turnaround times.
Meet assigned service-level, quality, productivity, and schedule adherence expectations.
Follow standard operating procedures, data privacy requirements, and escalation guidelines.
Identify recurring issues and contribute to improvements that simplify workflows and enhance customer experience.

A BIT ABOUT YOU

Must-Haves

At least 1–2 years of relevant experience in customer service, contact center operations, customer support, appointment scheduling, or administrative coordination.
Strong written and verbal English communication skills, with the ability to handle customer inquiries professionally.
Experience handling customer requests through phone, email, CRM, or other customer management systems.
Strong attention to detail and ability to maintain accurate customer records and documentation.
Comfortable managing multiple cases, follow up on pending requests, and meeting established turnaround times.
Confident navigating multiple systems and using standard office productivity applications.
Comfortable working fully onsite in Ortigas on a night shift.
Dependable and disciplined, with a strong track record of attendance, punctuality, and consistently showing up.
Mature and accountable—you take ownership of customer concerns, follow through on commitments, and can be trusted to manage responsibilities with minimal supervision.
A go-getter who wants to learn, take on greater responsibility, and build toward the next step in your career.
Able to remain professional, patient, and solution-oriented in a high-volume environment, even when priorities shift or customer concerns become challenging.

Good-to-Haves

Experience in appointment scheduling, logistics coordination, service operations, or post-sales customer support.
Exposure to Salesforce or other CRM and case management platforms.
Experience handling customer follow-ups, service requests, or time-sensitive transactions.
Familiarity with service-level agreements, quality standards, and customer satisfaction metrics.

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