Team Lead - Auction Operations | Up to 40k, Night Shift, Ortigas

Acquire Intelligence; Eastern Manila District; Vor Ort; PHP 520.000 - 900.000; Vollzeit

Benefits dieser Stelle

HMO for you and family

Epic Yearly Kick-Off Parties

Value Awards

Internal promotions

Meaningful work

Paid Time Off 24 credits annually

Zusammenfassung

Acquire Intelligence in Ortigas, Pasig City is seeking an Operations Team Leader for Auction Operations. You will own performance discussions, coaching, attendance management and team development while leading SLA/TAT, quality and staffing results.

You will coach and develop agents, manage daily productivity, review in-shift performance, and partner with clients and support teams to ensure smooth service delivery.

Qualifikationen

• 2–3 years of Team Leader or equivalent people-leadership experience in BPO, shared services, customer operations, sales operations or back-office operations.
• Experience managing team performance against SLA/TAT, productivity, quality, attendance, and staffing/coverage metrics.
• Strong coaching and performance-management capability with experience developing both struggling and high-potential employees.
• Comfortable using operational data to identify root causes, define actions, and follow them through.
• Strong written and verbal communication with clients and senior stakeholders.
• Strong working knowledge of spreadsheets and operational reporting.
• Ability to manage multiple workflows, priorities and deadlines simultaneously.
• Able to work full-time, fully onsite in Ortigas, Pasig City on a night shift.
• Dependable, disciplined and accountable; proactive in identifying risks, owning outcomes and developing others.

Aufgaben

• Lead, coach and develop agents; manage attendance, punctuality, accountability, performance gaps and improvement actions.
• Recognize and develop high performers for expanded SME, QA, training or leadership responsibilities.
• Hold return-to-work conversations and proactively address recurring attendance or reliability concerns.
• Own daily productivity, SLA/TAT, quality, attendance, staffing and other service-delivery KPIs across assigned workflows.
• Review in-shift performance, queues, backlogs and aged work; prioritize workload and allocate resources against demand.
• Validate reported results; develop recovery plans for below-target performance and follow through to sustained correction.
• Communicate proactively with clients and stakeholders about performance, staffing, risks, dependencies and commitments.
• Partner with Quality, Training, WFM and leadership to investigate recurring errors, close performance gaps and improve workflows.

Kenntnisse

Team leadership

SLA/TAT management

Coaching

Data analysis

Client communication

Operational reporting

Multi-workflow management

Night shift

Jobbeschreibung

Operations Team Leader - Auction Operations

Ortigas, Pasig City | Night shift | Fully onsite · Full time | Full Time

Build a team that delivers—develop people, resolve performance gaps and anticipate service risks.

ABOUT ACQUIRE INTELLIGENCE

At Acquire Intelligence, our mission is to help business work smarter. We bring together the best people, efficient processes, and automation to help companies grow faster and operate with confidence. Our purpose is to simplify how businesses work, improve performance, and lead meaningful change across the globe. If you’re passionate about making a real impact through innovation and collaboration, Acquire Intelligence is the place to grow your career.

A SNAPSHOT OF YOUR ROLE

Own performance discussions, structured coaching, attendance management and team development while leading SLA/TAT, quality and staffing results.

WHAT YOU’LL DO

Coach and Develop Your Team

• Lead, coach and develop agents; manage attendance, punctuality, accountability, performance gaps and improvement actions.

• Recognize and develop high performers for expanded SME, QA, training or leadership responsibilities.

• Hold return-to-work conversations and proactively address recurring attendance or reliability concerns.

Drive Daily Performance

• Own daily productivity, SLA/TAT, quality, attendance, staffing and other service-delivery KPIs across assigned workflows.

• Review in-shift performance, queues, backlogs and aged work; prioritize workload and allocate resources against demand.

• Validate reported results; develop recovery plans for below-target performance and follow through to sustained correction.

Partner With Clients and Support Teams

• Communicate proactively with clients and stakeholders about performance, staffing, risks, dependencies and commitments.

• Participate in operational/client reviews and document process clarifications and important decisions.

• Partner with Quality, Training, WFM and leadership to investigate recurring errors, close performance gaps and improve workflows.

• Maintain alignment to SOPs, client requirements, quality controls, knowledge articles and process documentation.

Protect Coverage and Continuity

• Plan for PTO, absences, volume swings, cross-training, certification/readiness and continuity of coverage.

• Identify dependencies and elevate risks before they cause client or service-delivery impacts.

A BIT ABOUT YOU

Must-Haves

• At least 2–3 years of Team Leader or equivalent people-leadership experience in BPO, shared services, customer operations, sales operations or back-office operations.

• Demonstrated experience managing team performance against SLA/TAT, productivity, quality, attendance, and staffing/coverage metrics.

• Strong coaching and performance-management capability with experience developing both struggling and high-potential employees.

• Comfortable using operational data to identify root causes, define actions, and follow them through.

• Strong written and verbal communication with clients and senior stakeholders.

• Strong working knowledge of spreadsheets and operational reporting.

• Ability to manage multiple workflows, priorities and deadlines simultaneously.

• Able to work full-time, fully onsite in Ortigas, Pasig City on a night shift.

• Dependable, disciplined and accountable; proactive in identifying risks, owning outcomes and developing others.

Good-to-Haves

• To be confirmed

WHAT SUCCESS LOOKS LIKE

• Stable team results across SLA/TAT, quality, productivity, attendance and staffing coverage.

• Early recognition and recovery of service-delivery risks with measurable follow-through.

• Agents receive structured coaching and develop capability for expanded responsibilities.

• Accurate operational reporting and proactive communication with clients and stakeholders.

• Improved processes, documented decisions and sustainable quality/coverage controls.

WHY JOIN THE A-TEAM?

Come for a career, stay for the fun!

Here’s what’s waiting for you:

• HMO coverage for you and your family

• Epic Yearly Kick-Off Parties with major giveaways

• Recognition through our Value Awards — we celebrate your wins

• Real career growth with opportunities for internal promotions

• Meaningful work with talented and supportive teams

Your future matters:

• 900+ internal promotions every year

• Access to 2,700+ leadership training courses

Extra rewards along the way:

• 14th Month Pay after 5 years of continuous service

• Employee Referral Program — earn up to ₱42,000 per successful hire

Enjoy work-life balance:

• 24 Paid Time-Off Credits annually, with leave credits convertible to cash

• Paid Birthday Leave — celebrate your day your way

WHAT WE VALUE

We’re proud of our diverse global team, all working in a collaborative environment and happy to share these common values:

• Curious and Clever: Smart questions spark smart solutions

• Entrepreneurial Energy: Think like an owner. Solve like a founder

• Fast with Intent: We move fast and deliver real results

• Laugh and Learn: We don’t take ourselves too seriously, just our results

What are you waiting for? Come for a career, stay for the fun!