Senior Systems Engineer (Level 2 Systems Engineer)

ScalableOS; Philippines; Hybrid; PHP 900,000 - 1,300,000; Full time

Job summary

ScalableOS in Manila, Philippines seeks a Senior Systems Engineer to lead complex client environments, provide on-site and remote support, and manage multi-phase project installations. The role includes on-call duties and collaboration with the Service Coordinator, with responsibilities across networks, servers, and cloud platforms.

You will mentor junior staff, contribute to best practices in systems architecture and cybersecurity, and assist with technical scoping for pre-sales while ensuring

Qualifications

• 5+ years of professional IT experience in MSP, consulting, or fast-paced multi-client settings.
• 3+ years as a Field Engineer leading servers, networks, and complex projects.
• 3 active certifications from Microsoft/CompTIA or equivalent credentials.
• Ability to pass advanced proficiency tests on hardware, software, networking, and cloud services.
• Strong written and verbal communication, plus cybersecurity awareness.

Responsibilities

• Provide remote and on-site support for desktops, servers, networks, and cloud services.
• Lead complex or multi-phase project installations as technical lead.
• Coordinate escalations and assist with technical scoping and design in pre-sales.
• Mentor junior staff and ensure documentation aligns with SLAs.
• Maintain positive client relationships and identify new opportunities.

Skills

MSP experience

Field Engineer

PowerShell scripting

Cloud environments

Cybersecurity knowledge

Tools

VMware

Hyper-V

Azure AD

Job description

• State/Province National Capital Region (Manila)
• Country Philippines

About Us

At ScalableOS,we're redefining offshoring by connecting growth-focused businesses with toptalents across the Philippines. Our expertise is in providing top-tier talentfor IT companies, with a strong focus on Managed Service Providers (MSPs), Tax& Accounting, and other industries. To continue delivering exceptionalresults, we’re looking for passionate individuals ready to make an impact andthrive in a team built on trust, integrity, and excellence. Join us as we drivecontinuous growth and scalability. Your next big opportunity starts here!

Job Description

SUMMARY

The Senior Systems Engineer isresponsible for leading complex or multi-phase project installations assignedby the Service Coordinator, as well as overseeing responses to client-wide ITemergencies. This role includes on-call responsibilities on a rotating basis andrequires both remote and on-site help desk support of desktops, servers, networks, and cloud environments.

The Senior Systems Engineer will serve as atechnical lead on complex client environments, mentor junior staff, and provideguidance on best practices in systems architecture, cybersecurity, andinfrastructure scaling. The role may also support the Sales and AccountManagement teams by assisting with technical scoping, design, or recommendations during thepre-sales process.

JOB RESPONSIBILITIES

• Supporting desktopsand end-user issues via phone, email, and remote access tools.
  
• Troubleshooting andsupporting servers, networks, and cloud services.
  
• Providing after-hours support on a rotating basis, outsideofstandard business hours.
  
• Coordinatingescalations, emergency service,and identifying new business opportunities with the ServiceCoordinator and Service Manager.
  
• Participating intechnical scoping, pre-sales meetings, and project design.
  
• Ensuring documentation is timely, complete, and aligned with SLAs.
  
• Communicating withclients to resolve technical issues and ensure satisfaction.
  
• Participating ininternal meetings and training sessions.
  
• Assisting Help DeskTechnicians, Field Technicians, and Engineers with escalated support issues.
  
• Performing complexequipment replacements and fulfilling client requests for additional services.
  
• Maintaining a positiveclient relationship and escalating dissatisfaction to theService Coordinator.
  

QUALIFICATIONS

• 5+ years ofprofessional IT experience (including Managed Services Provider (MSP), ITconsulting, or similarly fast-paced, multi-client environment).
  
• 3+ years as a Field Engineer, with provenexperience working on servers and multiple complex projects as lead technician.
  
• 3 activecertifications such as Microsoft (e.g., AZ-104, MS-700), CompTIA (e.g.,Security+, Network+), or equivalent industry-recognized credentials in systems,networking, or cybersecurity.
  
• Ability to passadvanced proficiency tests on hardware, software, networking,servers and cloud services and mobile devices.
  
• Ability to work asscheduled sitting/standing, use a keyboard, and speak on thephone.
  
• Strong understandingof cloud environments (Microsoft 365, Azure AD, AWS).
  
• Experience withvirtualization platforms (VMware, Hyper-V).
  
• Familiarity withscripting or automation tools (e.g., PowerShell, Bash).
  
• Understanding of cybersecurity best practices and commonframeworks (e.g., NIST, CIS).
  
• Ability to pass test demonstrating strong written and verbal communicationsskills.
  
• Scripting andautomation (PowerShell preferred)
  
• Networking knowledge
  
• Server administration
  
• Candidates withapproximately 5 years of MSP experience may be considered.
  
• Highly proficient introubleshooting and supporting standard IT environments but is not expected toperform deep solution architecture or extensive pre-sales activities typicallyhandled by Level 3 Engineers.
  

TechnicalRequirements (Non-Negotiable / High-Priority Skills):

• Cloud environments
  
• Scripting andautomation (e.g., PowerShell)
  
• Candidates canindependently troubleshoot a wide range of support issues within standard ITenvironments.
  

Cybersecurity:

• Cybersecurityawareness is valued.
  
• Expert-levelcybersecurity knowledge is not required.
  
• Familiarity with bestpractices is sufficient.
  

Scope of the Role -The Level 2 Engineer may participate in:

• Data migrations
  
• Microsoft 365 tenantsetup activities
  
• Light project-scopingwork
  

JOB REQUIREMENTS

• Should be willing toaccept a long-term work-from-home arrangement.
  
• Should be amenable toa permanent night shift schedule.