Remote Tier 2/3 IT Service Desk Engineer

Outsource Access; Cagayan de Oro; On-site; PHP 480,000 - 600,000; Full time

Benefits offered by this job

Health & Wellness

Life Insurance

Paid Leave Credits

Government Benefits Coverage

Performance Incentives

Overtime Pay

Night Differential

13th Month Pay

Job summary

Outsource Access in the Philippines is seeking a seasoned IT Service Desk professional for remote, client-provided device setup. The role targets Tier 2/3 escalations with hands-on experience in Microsoft 365, AD, and networking.

You will mentor Tier 1 engineers, own complex tickets, and ensure root-cause resolution while delivering excellent client care. A strong communicator with 3+ years is essential. The package includes HMO, life insurance, paid leave, and 13th month pay.

Qualifications

• Minimum 3 years of IT Service Desk experience with escalation handling.
• Fluent English communication and accountability.
• Experience with Microsoft 365, AD, Windows/macOS, Azure/Entra ID, networking and virtualization.

Responsibilities

• Take ownership of complex Tier 2 and Tier 3 technical escalations across Microsoft 365, Active Directory, cloud environments, and networking.
• Mentor Tier 1 engineers and support infrastructure projects.
• Provide empathetic client communication while solving issues at root cause.

Skills

IT Service Desk

Tier 2Escalations

Tier 3Escalations

Microsoft 365/AD/Networking

ConnectWise

Tools

ConnectWise

Job description

Outsource Access in the Philippines is seeking a seasoned IT Service Desk professional for remote, client-provided device setup. The role targets Tier 2/3 escalations with hands-on experience in Microsoft 365, AD, and networking.

You will mentor Tier 1 engineers, own complex tickets, and ensure root-cause resolution while delivering excellent client care. A strong communicator with 3+ years is essential. The package includes HMO, life insurance, paid leave, and 13th month pay.