Hybrid BPO Customer Experience Specialist

J-K Network Services; Quezon City; Hybrid; PHP 334,800 - 446,400; Full time

Benefits offered by this job

Comprehensive HMO coverage with up to 2 dependents

Retirement savings plan

Medical reimbursement program

Life and health insurance coverage

Leave Credits

Job summary

A leading professional services organization is hiring a Customer Service Associate for a hybrid position in Quezon City. The role requires handling customer inquiries across multiple channels and resolving issues effectively. Ideal candidates will have 2 to 3 years of experience in BPO or call centers. The position offers a salary of Php 30,000 – Php 40,000, comprehensive HMO coverage, and a retirement savings plan, along with a rotating schedule and ongoing training opportunities.

Qualifications

• Minimum of 2–3 years BPO / call center experience is required.
• Candidates must be willing to work on a rotational schedule.
• Must complete onsite training.

Responsibilities

• Handle inbound and outbound customer inquiries via phone, email, chat, or ticketing systems.
• Provide accurate information regarding products, services, policies, and procedures.
• Resolve customer issues, complaints, and requests in a timely manner.

Skills

Customer service communication

Problem-solving

Time management

Education

Open to candidates without a bachelor’s degree

Job description

A leading professional services organization is hiring a Customer Service Associate for a hybrid position in Quezon City. The role requires handling customer inquiries across multiple channels and resolving issues effectively. Ideal candidates will have 2 to 3 years of experience in BPO or call centers. The position offers a salary of Php 30,000 – Php 40,000, comprehensive HMO coverage, and a retirement savings plan, along with a rotating schedule and ongoing training opportunities.