Banking Support Specialist - Hybrid, HMO & Growth

J-K Network Services; Taguig; Hybrid; PHP 334,800 - 446,400; Full time

Benefits offered by this job

Comprehensive HMO coverage with up to 2 dependents

Retirement savings plan

Medical reimbursement program

Life and health insurance coverage

Leave Credits

Job summary

A well-established organization is seeking a Customer Support Representative (CSR) in Eastwood, Quezon City. This role involves providing top-notch customer support to banking clients while ensuring compliance with banking policies. Open to candidates without a bachelor’s degree, the position requires 2-3 years of BPO experience and a willingness to work on a rotational schedule. The job offers a hybrid work arrangement after training, alongside numerous benefits such as comprehensive HMO coverage, a retirement savings plan, and medical reimbursement.

Qualifications

• Minimum of 2–3 years BPO / call center experience.
• Willing to work on a rotational schedule.
• Open to face-to-face interviews when required.

Responsibilities

• Provide high-quality customer support by delivering personalized solutions.
• Ensure strict adherence to banking policies and regulatory standards.
• Serve as the main phone-based contact for client concerns.

Skills

BPO / call center experience

Customer support skills

Adherence to banking policies

Problem-solving skills

Education

Open to candidates without a bachelor’s degree

Job description

A well-established organization is seeking a Customer Support Representative (CSR) in Eastwood, Quezon City. This role involves providing top-notch customer support to banking clients while ensuring compliance with banking policies. Open to candidates without a bachelor’s degree, the position requires 2-3 years of BPO experience and a willingness to work on a rotational schedule. The job offers a hybrid work arrangement after training, alongside numerous benefits such as comprehensive HMO coverage, a retirement savings plan, and medical reimbursement.