Hybrid Service Coordination & Operations Analyst

Outsourced Quality Assured Services Inc. (ISO Certified); Metro Manila; Hybrid; PHP 420,000 - 660,000; Full time

Job summary

Outsourced.ph in the Philippines is seeking a Service Coordination & Business Support Analyst to act as the central coordination point across operations, BPO services and Managed Services. You will triage incidents, produce operational reports and support business administration to ensure smooth day-to-day operations.

The role bridges between business users and specialist teams, prioritizing issues, tracking requests and maintaining clear communication with stakeholders.

Qualifications

• 3+ years experience in service coordination, business administration or support functions.
• Strong stakeholder management skills.
• Excellent written and verbal communication.
• Experience working with business systems.
• Strong planning and organisational capability.

Responsibilities

• Act as first point of contact for operational support requests.
• Log and manage support tickets and coordinate escalations.
• Maintain customer, vendor and item master records.
• Support data quality, governance and documentation.
• Prepare operational performance reports and monitor KPIs.
• Coordinate onboarding and access requests.
• Track interface and integration exceptions.
• Assist testing, release activities and operational readiness.

Skills

Stakeholder management

Communication skills

Business systems experience

Planning & organisation

Tools

ServiceNow

Microsoft Dynamics 365

Job description

Outsourced.ph in the Philippines is seeking a Service Coordination & Business Support Analyst to act as the central coordination point across operations, BPO services and Managed Services. You will triage incidents, produce operational reports and support business administration to ensure smooth day-to-day operations.

The role bridges between business users and specialist teams, prioritizing issues, tracking requests and maintaining clear communication with stakeholders.