Hybrid Service Coordination & Business Support Analyst

Outsourced; Quezon City; Hybrid; PHP 446,000 - 781,000; Full time

Benefits offered by this job

Hybrid / Flexidesk

Job summary

Outsourced.ph is seeking a Service Coordination & Business Support Analyst (Hybrid) to act as the central coordination point across operations, BPO services and Managed Services. You will handle service coordination, incident triage, operational reporting and governance support to ensure smooth day-to-day operations.

The role requires 3+ years in service coordination or related functions, strong stakeholder management, excellent written and verbal communication, and experience with business

Qualifications

• 3+ years in service coordination, business administration or support functions.
• Strong stakeholder management skills and excellent communication.
• Experience working with business systems and data quality.

Responsibilities

• Act as first point of contact for operational support requests.
• Log and manage support tickets from users.
• Coordinate escalations to Managed Services teams.
• Track incidents and service requests to resolution.
• Maintain communication with users regarding issue status.
• Maintain customer, vendor and item master records.
• Support data quality and governance activities.
• Manage operational documentation and procedures.
• Coordinate onboarding and access requests.
• Maintain service records and audit information.
• Prepare operational performance reports.
• Monitor service levels and KPI performance.
• Support governance and service review meetings.
• Produce management reporting extracts.
• Maintain issue and action registers.
• Monitor business process completion.
• Track interface and integration exceptions.
• Coordinate issue investigation activities.
• Support testing and release activities.
• Assist with operational readiness activities.

Skills

Stakeholder management

Communication

Business systems experience

Planning & organisation

Tools

ServiceNow

Microsoft Dynamics 365

Job description

Outsourced.ph is seeking a Service Coordination & Business Support Analyst (Hybrid) to act as the central coordination point across operations, BPO services and Managed Services. You will handle service coordination, incident triage, operational reporting and governance support to ensure smooth day-to-day operations.

The role requires 3+ years in service coordination or related functions, strong stakeholder management, excellent written and verbal communication, and experience with business