Hybrid Senior Investment Operations Leader

Manulife/John Hancock; Quezon City; Hybrid; PHP 1,000,000 - 1,600,000; Full time

Benefits offered by this job

Hybrid work arrangement

Job summary

Manulife/John Hancock is seeking an Investment Operations Specialist based in the Philippines (Manila area) for a hybrid work setup. The role requires handling complex trades, corporate actions, and exceptions, while coordinating with clients, custodians, fund managers, and proxy vendors to ensure timely elections and entitlements.

You will oversee processing, reconcile discrepancies, manage system exceptions, and drive process improvements.

Qualifications

• Bachelor’s degree in Finance, Accounting, or related discipline.
• 5+ years of progressive experience in investment operations or asset servicing.
• Deep understanding of securities processing, corporate actions, reconciliations, and operational risk.
• Ability to lead through influence without formal people management responsibility.
• Excellent communication, presentation, and stakeholder management skills.

Responsibilities

• Act as the primary point of contact for complex trade, corporate action, and exception-related issues.
• Coordinate closely with clients, custodians, fund managers, and proxy vendors to ensure timely elections and entitlements.
• Oversee verification and processing of corporate actions, cash, and securities transactions across systems.
• Review and resolve reconciliation discrepancies, ensuring appropriate accounting adjustments.
• Mentor and coach junior analysts and senior analysts through formal and informal training.
• Develop and maintain reference materials, procedures, and workflow documentation.

Skills

Stakeholder management

Problem solving

Communication

Leadership by influence

Education

Bachelor's degree in Finance/Accounting

Tools

Securities processing software

Reconciliation software

Job description

Manulife/John Hancock is seeking an Investment Operations Specialist based in the Philippines (Manila area) for a hybrid work setup. The role requires handling complex trades, corporate actions, and exceptions, while coordinating with clients, custodians, fund managers, and proxy vendors to ensure timely elections and entitlements.

You will oversee processing, reconcile discrepancies, manage system exceptions, and drive process improvements.