Hybrid Senior Collections & O2C Analyst

Accenture PLC; Quezon City; Hybrid; PHP 600,000 - 900,000; Full time

Job summary

Accenture PLC in Quezon City is seeking a Collections Support Senior Analyst to execute the Order to Cash collection process in a hybrid work setup. The role emphasizes efficiency, first‑time quality and ongoing process improvement across the collections function.

Responsibilities include managing the collections workflow, supporting metrics reporting on AR and overdue invoices, providing status updates and coordinating with teams to resolve issues.

Qualifications

• At least 3 years of Collections experience; no domain
• With 1 year supervisory experience
• With experience in BPO / Shared industry
• Background in using ERP Tools is required (generic tools only, no specific tools required)

Responsibilities

• Manages and execute Order to Cash Collection process.
• Support to maintain and improve service performance metrics reports including, but not limited to, collection AR to customers and maintain acceptable level of overdue invoices
• Provide status of work in process, customers portfolio, assist in planning and coordinating execution of work, elevate issues in a timely and appropriate manner while pushing to identify resolutions
• Provide quality, cost effective service while looking at ways to contribute to process improvement in collections
• Ownership over the accounts receivable subledger and supporting with month-end close.
• May provide ad-hoc analyses and summaries of information as requested

Skills

Collections experience

Supervisory experience

ERP tools

Tools

ERP Tools

Job description

Accenture PLC in Quezon City is seeking a Collections Support Senior Analyst to execute the Order to Cash collection process in a hybrid work setup. The role emphasizes efficiency, first‑time quality and ongoing process improvement across the collections function.

Responsibilities include managing the collections workflow, supporting metrics reporting on AR and overdue invoices, providing status updates and coordinating with teams to resolve issues.