Hybrid Scheduling & Admin Coordinator

Outsourced Quality Assured Services Inc. (ISO Certified); Philippines; Hybrid; PHP 279,000 - 469,000; Full time

Benefits offered by this job

Hybrid work arrangement

Background check required

Job summary

Outsourced Quality Assured Services Inc. (ISO Certified) is seeking an Administration & Scheduling Team member to support Back2Work services by managing referrals, scheduling, and client engagement across multiple sites and clinicians.

The role prioritises timely allocations, efficient clinician utilisation, and high-quality customer communication. As part of Humanity Health Group, you will align with core values and work in a hybrid setup.

Qualifications

• Strong organisational and time management skills.
• Ability to manage multiple priorities in a fast-paced environment.
• High attention to detail.
• Strong communication and interpersonal skills.
• Ability to work autonomously and collaboratively.
• Ability to engage with multiple stakeholders professionally.
• Ability to represent the Employer in its business dealings as directed.

Responsibilities

• Schedule and manage referrals, allocate to clinicians based on availability, location, and participant needs.
• Coordinate initial appointments, ongoing sessions, and reschedules; manage waitlists and cancellations.
• Maximise clinician utilisation and capacity; identify gaps and fill schedules.
• Handle customer and stakeholder communications; provide clear information on bookings and services.
• Support site coordination, service delivery planning, and onboarding of new sites where required.
• Provide reporting on referrals, scheduling efficiency, and clinician utilisation; identify trends and issues.

Skills

Organisational skills

Time management

Communication skills

Interpersonal skills

Autonomous work

Stakeholder liaison

Tools

Splose

Job description

Outsourced Quality Assured Services Inc. (ISO Certified) is seeking an Administration & Scheduling Team member to support Back2Work services by managing referrals, scheduling, and client engagement across multiple sites and clinicians.

The role prioritises timely allocations, efficient clinician utilisation, and high-quality customer communication. As part of Humanity Health Group, you will align with core values and work in a hybrid setup.