Hybrid SAP Order & Customer Support Specialist

Henkel Corporation; Makati; Hybrid; PHP 391,000 - 614,000; Full time

Benefits offered by this job

Top employer award

Hybrid work model

HMO healthcare coverage

Job summary

Henkel Philippines is seeking a Customer Service Support Specialist to ensure accurate and timely order experiences for customers from order placement to delivery. You will collaborate with Sales, Marketing, Commercial, and Supply Chain to troubleshoot, streamline processes, and continuously improve the customer journey.

The role requires a Bachelor's degree, SAP Order Entry proficiency, advanced Excel, and exposure to Power BI; Python is a plus.

Qualifications

• Must hold a Bachelor's degree.
• Experience in SAP order entry or related systems is required.
• Proficient in MS Excel; Power BI and Python are highly preferred.

Responsibilities

• Process orders in SAP for clients via email and web.
• Generate SAP/Excel reports to monitor on-hold orders and dispatch.
• Track orders from warehouse to customer and resolve inquiries.
• Oversee returns processing with sales and warehouse teams for credits/debits.
• Provide comprehensive support to customers and sales, across functions.

Skills

Customer service

Communication

Detail orientation

Team collaboration

Education

Bachelor's degree

Tools

SAP Order Entry

MS Excel

Power BI

Python

Job description

Henkel Philippines is seeking a Customer Service Support Specialist to ensure accurate and timely order experiences for customers from order placement to delivery. You will collaborate with Sales, Marketing, Commercial, and Supply Chain to troubleshoot, streamline processes, and continuously improve the customer journey.

The role requires a Bachelor's degree, SAP Order Entry proficiency, advanced Excel, and exposure to Power BI; Python is a plus.