Hybrid Sales Support Specialist

Xerox Philippines; Philippines; Hybrid; PHP 300,000 - 420,000; Full time

Benefits offered by this job

Health and wellness programs

Paid time off

Career development opportunities

Employee recognition programs

Inclusive work environment

Job summary

Xerox Philippines is seeking a Sales Support Representative to assist account managers and partners with pricing, orders, programs, and inquiries. You will coordinate with internal teams to resolve issues and ensure timely, accurate support in a fast-paced sales environment.

The role is hybrid, requiring collaboration across sales, operations, and customer service, with 2+ years in BPO, sales support, or customer care.

Qualifications

• Excellent written and verbal communication abilities.
• Strong customer service and problem-solving skills.
• Good organizational skills and attention to detail.
• Ability to manage multiple requests and priorities.
• Comfortable working with sales teams, customers and partners.
• Experience with CRM/order management systems is a plus.

Responsibilities

• Support Account Managers and sales teams with day-to-day customer and partner needs.
• Provide information on products, pricing, promotions, programs, inventory, and orders.
• Create and manage special bids, rebate claims, and sales support requests.
• Track sales performance, inventory, orders, and product consumption and provide updates to Account Managers.
• Manage shared mailboxes and customer or partner cases from request through resolution.
• Coordinate with internal teams to resolve pricing, order, supply chain, and technical support concerns.
• Recommend products based on customer requirements.
• Prepare presentations, flyers, product information, and other materials to support sales activities.
• Maintain accurate information and ensure requests are completed efficiently and on time.

Skills

Communication skills

Customer service

Organization

Problem-solving

Education

Bachelor’s degree

Tools

CRM software

Microsoft Dynamics

Job description

Xerox Philippines is seeking a Sales Support Representative to assist account managers and partners with pricing, orders, programs, and inquiries. You will coordinate with internal teams to resolve issues and ensure timely, accurate support in a fast-paced sales environment.

The role is hybrid, requiring collaboration across sales, operations, and customer service, with 2+ years in BPO, sales support, or customer care.