Sales Support Representative

Xerox Philippines; Philippines; Hybrid; PHP 300,000 - 420,000; Full time

Benefits offered by this job

Health and wellness programs

Paid time off

Career development opportunities

Employee recognition programs

Inclusive work environment

Job summary

Xerox Philippines is seeking a Sales Support Representative to assist account managers and partners with pricing, orders, programs, and inquiries. You will coordinate with internal teams to resolve issues and ensure timely, accurate support in a fast-paced sales environment.

The role is hybrid, requiring collaboration across sales, operations, and customer service, with 2+ years in BPO, sales support, or customer care.

Qualifications

• Excellent written and verbal communication abilities.
• Strong customer service and problem-solving skills.
• Good organizational skills and attention to detail.
• Ability to manage multiple requests and priorities.
• Comfortable working with sales teams, customers and partners.
• Experience with CRM/order management systems is a plus.

Responsibilities

• Support Account Managers and sales teams with day-to-day customer and partner needs.
• Provide information on products, pricing, promotions, programs, inventory, and orders.
• Create and manage special bids, rebate claims, and sales support requests.
• Track sales performance, inventory, orders, and product consumption and provide updates to Account Managers.
• Manage shared mailboxes and customer or partner cases from request through resolution.
• Coordinate with internal teams to resolve pricing, order, supply chain, and technical support concerns.
• Recommend products based on customer requirements.
• Prepare presentations, flyers, product information, and other materials to support sales activities.
• Maintain accurate information and ensure requests are completed efficiently and on time.

Skills

Communication skills

Customer service

Organization

Problem-solving

Education

Bachelor’s degree

Tools

CRM software

Microsoft Dynamics

Job description

About Xerox Holdings Corporation

For more than 100 years, Xerox has continually redefined the workplace experience. Harnessing our leadership position in office and production print technology, we've expanded into software and services to sustainably power the hybrid workplace of today and tomorrow. Today, Xerox is continuing its legacy of innovation to deliver client-centric and digitally-driven technology solutions and meet the needs of today's global, distributed workforce. From the office to industrial environments, our differentiated business and technology offerings and financial services are essential workplace technology solutions that drive success for our clients. At Xerox, we make work, work. Learn more about us at www.xerox.com.

Overview

Join Xerox as a Sales Support Representative and play an important role in helping our sales teams and partners succeed. You will work closely with Account Managers and Territory Sales Managers to provide day-to-day support across pricing, product recommendations, sales programs, orders, bids, and customer inquiries. You will also coordinate with internal teams to resolve issues and ensure our partners and customers receive timely and accurate support. This role is ideal for someone who is organized, customer-focused, comfortable working with different teams, and enjoys solving problems in a fast-paced sales environment.

Benefits We Offer

At Xerox, we want our people to grow and succeed. Depending on local eligibility and company policy, our benefits may include:

Competitive Compensation And Benefits

• Health and wellness programs
• Paid time off and company-recognized holidays
• Learning and career development opportunities
• Employee recognition and engagement programs
• An inclusive and collaborative work environment

What You Will Do:

• Support Account Managers and sales teams with day-to-day customer and partner needs.
• Provide information on products, pricing, promotions, programs, inventory, and orders.
• Create and manage special bids, rebate claims, and sales support requests.
• Track sales performance, inventory, orders, and product consumption and provide updates to Account Managers.
• Manage shared mailboxes and customer or partner cases from request through resolution.
• Coordinate with internal teams to resolve pricing, order, supply chain, and technical support concerns.
• Recommend products based on customer requirements.
• Prepare presentations, flyers, product information, and other materials to support sales activities.
• Maintain accurate information and ensure requests are completed efficiently and on time.

What You Need to Succeed:

• College graduate or bachelor's degree holder.
• At least 2 years of relevant BPO, sales support, customer service, or related experience.
• Strong written and verbal communication skills.
• Good organizational skills and attention to detail.
• Ability to manage multiple requests and priorities.
• Strong customer service and problem-solving skills.
• Ability to work effectively with sales teams, customers, partners, and other departments.
• Comfortable learning and using CRM, order management, and other business systems; experience with Microsoft Dynamics or similar platforms is an advantage.

How We Set You Up for Success:

• Hands-on training of Xerox solutions and all aspects of the sales support specialist role and responsibilities
• Job shadowing to thoroughly prepare you
• Ongoing career development training

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