Sales Ops & Account Enablement Analyst

882 Cardinal Health International Philippines Inc.; Taguig; Hybrid; PHP 360,000 - 600,000; Full time

Job summary

Cardinal Health is seeking an Account Operations professional to support sales and improve customer satisfaction in the Acute Pharmaceutical Distribution space. You will collaborate with Account Managers, Customer Service, Inventory, IT, and other teams to resolve issues and maintain service levels.

Responsibilities include driving proactive solutions, auditing accounts, and generating automated reports for customers.

Qualifications

• 1 year or more years of relevant customer interaction experience required (internal).
• Intermediate knowledge of MS Office applications and productivity tools.
• Ability to navigate between screens and systems to complete tasks.
• Experience in Cardinal Health systems or willingness to learn new systems (Distrack, CSW, Business Objects, SCORE, Order Express, SAP, SFDC).
• Team-based work environment with shared responsibilities and accountabilities.
• Has intermediate communication skills, both verbal and written.
• Self-motivated with a solution-oriented approach.
• Detail-oriented with strong organization and sense of urgency.
• Ability to navigate complex technical business issues on behalf of Cardinal Health.

Responsibilities

• Resolve customer issues with internal Cardinal Health teams (Account Managers, Customer Service, inventory, operations, Customer On-boarding, Contracts & Pricing, Order Express, EDI and IT Service Center).
• Facilitate customer communication regarding service level, product availability, service issues, threshold monitoring, etc. and take an active role in maintaining contractual service levels.
• Execute account setup and maintenance process while ensuring accuracy through account auditing, inclusive of technology requests.
• Identify opportunities to improve efficiency and assist with process improvement projects as needed
• Provides account list (CN&DC), Affiliation Numbers and Level or Common Owner
• Responds to inquiries from the account management team and other cross-functional teams regarding account maintenance requests.
• Handles or route escalations received via email
• Participates in/host meetings with US teammates and/or Account Holders.
• Coordinates with account management team and other cross-functional teams to generate and setup automated reports for the customers. Customer Reporting, QBR Requests and Request Prioritization.

Skills

Customer interaction

MS Office

System navigation

Cardinal Health systems

Teamwork

Communication skills

Self-motivation

Attention to detail

Problem solving

Tools

Distrack

CSW

Business Objects

SCORE

Order Express

SAP

SFDC

Job description

Cardinal Health is seeking an Account Operations professional to support sales and improve customer satisfaction in the Acute Pharmaceutical Distribution space. You will collaborate with Account Managers, Customer Service, Inventory, IT, and other teams to resolve issues and maintain service levels.

Responsibilities include driving proactive solutions, auditing accounts, and generating automated reports for customers.