Sales Operations & Account Analytics Analyst

Cardinal Health International Philippines Inc.; Pateros; On-site; PHP 380,000 - 560,000; Full time

Job summary

Cardinal Health International Philippines Inc. in Metro Manila is seeking an Account Operations professional to support the sales organization and drive operational excellence in the Acute Pharmaceutical Distribution space.

The role emphasizes customer-facing tasks, data accuracy, reporting, and cross-functional collaboration to ensure service levels are met. You will work with Account Managers, Customer Service, Inventory and IT to resolve issues, maintain contractual service levels, set up

Qualifications

• 1 year or more years of relevant customer interaction experience required (internal).
• Has intermediate knowledge/utilization of MS office applications and productivity tools.
• Experience in Cardinal Health systems or willingness to learn new systems (including but not limited to Distrack, CSW, Business Objects, SCORE, Order Express, SAP, SFDC).

Responsibilities

• Resolve customer issues with internal Cardinal Health teams (Account Managers, Customer Service, inventory, operations, Contracts & Pricing, Order Express, IT).
• Facilitate customer communication regarding service levels and product availability; maintain contractual service levels.
• Execute account setup and maintenance with account auditing and technology requests.
• Identify opportunities to improve efficiency and assist with process improvement projects.
• Provide account lists (CN&DC), Affiliation Numbers and Level or Common Owner.
• Respond to inquiries from account management and cross-functional teams regarding maintenance requests.
• Handle or route escalations received via email.
• Participate in or host meetings with US teammates and Account Holders.
• Coordinate with teams to generate and setup automated customer reports.
• Handle Customer Reporting, QBR Requests and Prioritization.

Skills

Customer interaction

Teamwork / collaboration

Tools

Distrack

CSW

Business Objects

SCORE

Order Express

SAP

SFDC

Job description

Cardinal Health International Philippines Inc. in Metro Manila is seeking an Account Operations professional to support the sales organization and drive operational excellence in the Acute Pharmaceutical Distribution space.

The role emphasizes customer-facing tasks, data accuracy, reporting, and cross-functional collaboration to ensure service levels are met. You will work with Account Managers, Customer Service, Inventory and IT to resolve issues, maintain contractual service levels, set up