Hybrid-Remote US Healthcare Account Manager

Xillium PH; Iloilo; Remote; PHP 600,000 - 900,000; Full time

Job summary

Xillium PH is seeking an Account Manager to oversee client relationships for its US healthcare clients, ensuring top-tier service delivery and client satisfaction.

You will collaborate with internal teams, monitor KPIs, and identify upsell opportunities to drive revenue growth while maintaining clear English communication and alignment with US time zones.

The ideal candidate has 3+ years in client-facing roles within BPO or healthcare services and can work effectively from the Philippines.

Qualifications

• 3+ years in client-facing roles within BPO or healthcare services.
• Strong English communication skills.
• Ability to work across US time zones.

Responsibilities

• Oversee client relationships for US healthcare clients.
• Monitor KPIs and service delivery metrics.
• Collaborate with internal teams to meet client needs and drive upsell opportunities.

Skills

Client relationship management

Upselling

Communication skills

English proficiency

US time zones

Tools

CRM software

Job description

Job Description:

Xillium Professional Services is seeking an Account Manager to oversee client relationships and ensure exceptional service delivery for US healthcare clients. The role involves collaborating with internal teams, monitoring KPIs, and driving revenue growth through upselling opportunities.

The ideal candidate will have 3+ years in client-facing roles within BPO or healthcare services, strong English skills, and the ability to work in US time zones.