Client Services Manager (US Healthcare)

Nexus Recruitment Group; Pasig; Sur place; PHP 4 411 000 - 6 931 000; Plein temps

Résumé du poste

Nexus Recruitment Group is seeking a Client Services Manager for the US healthcare sector. You will be the primary contact for key accounts, ensuring service delivery and client satisfaction across coding, billing, AR follow-up, and reporting.

Ideal candidates will have 3–5 years in healthcare revenue cycle, strong communication skills, and proficiency with CRM tools and billing platforms. This role emphasizes relationship management and performance reviews.

Qualifications

• Bachelor's degree in Business, Healthcare Administration, or a related field preferred.
• 3–5 years of client-facing experience in a healthcare revenue cycle or medical billing environment.
• Strong knowledge of medical billing processes, coding workflows, and revenue cycle management.
• Exceptional interpersonal, communication, and problem-solving skills.
• Proven ability to manage multiple clients or accounts with professionalism and attention to detail.
• Proficiency in CRM tools, reporting systems, and healthcare billing platforms.

Responsabilités

• Build and maintain long-term relationships with healthcare clients.
• Oversee service delivery including coding, billing, AR follow-up, and reporting.
• Manage onboarding, ongoing communication, issue resolution, and reviews.
• Collaborate with operations, coding, QA and IT to resolve concerns.
• Monitor KPIs and service levels; provide regular updates to clients.
• Conduct business reviews to identify growth opportunities with clients.
• Stay informed on healthcare reimbursement changes and payer policies.
• Coordinate with leadership on renewals, expansions, and escalations.

Connaissances

Client-facing

Healthcare revenue cycle

Communication

Problem-solving

Multi-client management

Formation

Bachelor's degree in Business/Healthcare Admin

Outils

CRM systems

Reporting platforms

Healthcare billing platforms

Description du poste

About the job Client Services Manager (US Healthcare)

Job Summary:

We are seeking an experienced and client-focused Client Services Manager to serve as the primary point of contact for key healthcare accounts, ensuring seamless communication, service delivery, and client satisfaction. This role is responsible for managing day-to-day client interactions, addressing service-related issues, and proactively identifying opportunities to strengthen partnerships. The ideal candidate has a strong understanding of medical billing operations and thrives in a fast-paced, service-driven environment.

Key Responsibilities:

• Build and maintain strong, long-term relationships with healthcare clients, acting as their trusted point of contact.
• Oversee the delivery and quality of services including coding, billing, AR follow-up, and reporting, ensuring alignment with client expectations and SLAs.
• Manage client onboarding, ongoing communication, issue resolution, and performance reviews.
• Collaborate with internal teams (operations, coding, QA, IT, etc.) to resolve client concerns and implement process improvements.
• Monitor key performance metrics and service levels, delivering regular updates and reports to clients.
• Conduct periodic business reviews and strategy sessions with clients to identify growth opportunities and ensure continued satisfaction.
• Stay informed on healthcare reimbursement changes, payer policies, and industry trends to support client needs.
• Coordinate with leadership on contract renewals, service expansions, and escalated concerns.

Qualifications:

• Bachelors degree in Business, Healthcare Administration, or a related field preferred.
• 3-5 years of client-facing experience in a healthcare revenue cycle or medical billing environment.
• Strong knowledge of medical billing processes, coding workflows, and revenue cycle management.
• Exceptional interpersonal, communication, and problem-solving skills.
• Proven ability to manage multiple clients or accounts with a high degree of professionalism and attention to detail.
• Proficiency in CRM tools, reporting systems, and healthcare billing platforms.

Preferred Skills:

• Experience working with US-based healthcare providers, payers, or facilities.
• Ability to translate operational and technical issues into clear, client-friendly language.
• A customer-first mindset with a focus on building long-term, value-driven relationships.
• Familiarity with data analytics tools for performance monitoring is a plus.