Healthcare Revenue Cycle Client Services Lead

Nexus Recruitment Group; Pasig; On-site; PHP 4,411,000 - 6,931,000; Full time

Job summary

Nexus Recruitment Group is seeking a Client Services Manager for the US healthcare sector. You will be the primary contact for key accounts, ensuring service delivery and client satisfaction across coding, billing, AR follow-up, and reporting.

Ideal candidates will have 3–5 years in healthcare revenue cycle, strong communication skills, and proficiency with CRM tools and billing platforms. This role emphasizes relationship management and performance reviews.

Qualifications

• Bachelor's degree in Business, Healthcare Administration, or a related field preferred.
• 3–5 years of client-facing experience in a healthcare revenue cycle or medical billing environment.
• Strong knowledge of medical billing processes, coding workflows, and revenue cycle management.
• Exceptional interpersonal, communication, and problem-solving skills.
• Proven ability to manage multiple clients or accounts with professionalism and attention to detail.
• Proficiency in CRM tools, reporting systems, and healthcare billing platforms.

Responsibilities

• Build and maintain long-term relationships with healthcare clients.
• Oversee service delivery including coding, billing, AR follow-up, and reporting.
• Manage onboarding, ongoing communication, issue resolution, and reviews.
• Collaborate with operations, coding, QA and IT to resolve concerns.
• Monitor KPIs and service levels; provide regular updates to clients.
• Conduct business reviews to identify growth opportunities with clients.
• Stay informed on healthcare reimbursement changes and payer policies.
• Coordinate with leadership on renewals, expansions, and escalations.

Skills

Client-facing

Healthcare revenue cycle

Communication

Problem-solving

Multi-client management

Education

Bachelor's degree in Business/Healthcare Admin

Tools

CRM systems

Reporting platforms

Healthcare billing platforms

Job description

Nexus Recruitment Group is seeking a Client Services Manager for the US healthcare sector. You will be the primary contact for key accounts, ensuring service delivery and client satisfaction across coding, billing, AR follow-up, and reporting.

Ideal candidates will have 3–5 years in healthcare revenue cycle, strong communication skills, and proficiency with CRM tools and billing platforms. This role emphasizes relationship management and performance reviews.