Hybrid Process Improvement Manager - Customs & Logistics

HRTX; Cebu City; Hybrid; PHP 600,000 - 900,000; Full time

Job summary

HRTX is seeking a Hybrid CI/PM professional in Cebu to optimize customs workflows, implement standardized automation, and measure impact across regions. The role emphasizes process design, stakeholder coordination, and scalable system improvements.

You will lead cross-functional teams, develop SOPs, and train staff on new tools, ensuring smooth rollout and KPIs dashboarded across sites. A strong background in logistics and change management is essential.

Qualifications

• 3+ years in Continuous Improvement or Project Management within logistics
• Bachelor’s degree in Customs Administration, Engineering, IT, PM or related field
• Strong skills in process optimization, workflow design, and change management
• Fluent in English with strong stakeholder management and cross-functional collaboration
• Proficient in Jira Service Management, Tableau and MS Office

Responsibilities

• Review current Customs BU workflows to identify inefficiencies and introduce automated processes
• Test, launch, and measure new processes and system enhancements across stakeholder countries
• Design data and productivity tools to track KPIs, SLAs, and team performance
• Create SOPs and work instructions, then train and onboard team members on new systems
• Collaborate with global corporate teams, RPA units, site managers, and team leads for aligned goals

Skills

Process optimization

Workflow design

Change management

Stakeholder management

Leadership

Cross-functional collaboration

Education

Bachelor’s degree in Customs Administration, Engineering, IT, Project Management, or related field

Master’s in Logistics/Supply Chain/MBA

Tools

Jira Service Management

Tableau

MS Office (Excel/Word/Outlook)

Job description

HRTX is seeking a Hybrid CI/PM professional in Cebu to optimize customs workflows, implement standardized automation, and measure impact across regions. The role emphasizes process design, stakeholder coordination, and scalable system improvements.

You will lead cross-functional teams, develop SOPs, and train staff on new tools, ensuring smooth rollout and KPIs dashboarded across sites. A strong background in logistics and change management is essential.