Hybrid Process Documentation Specialist: Drive Excellence

GUS Education PH; Quezon City; Hybrid; PHP 360,000 - 648,000; Full time

Benefits offered by this job

HMO & Life Insurance

Training & Development

Work-life Balance (30 PTO)

Family Benefits

Hybrid Work Setup

Transportation & Allowances

Job summary

GUS Education PH is seeking a Process Documentation Specialist (SOP) to transform complex workflows into clear, actionable SOPs and related documents. You will work with process owners and cross-functional teams to map workflows, develop SOPs, and ensure documentation adheres to standards and governance.

You will help improve process clarity, governance, and continuous improvement across the organization, with a hybrid work setup in Bridgetowne, Quezon City, Philippines.

Qualifications

• Bachelor’s degree in Business Administration, Accounting, Finance, Management, Information Systems or related field.
• 2-3 years of experience in process documentation, mapping, or related roles.
• Experience supporting finance, accounting, or operational processes is a plus.
• Proficiency with MS Office and diagram tools (Visio, Lucidchart, Draw.io).

Responsibilities

• Conduct process discovery sessions and stakeholder interviews.
• Develop detailed process maps with activities, decisions, roles and handoffs.
• Create and maintain SOPs, work instructions, and process guides.
• Translate complex processes into clear, user-friendly documentation.
• Coordinate document governance, versioning, reviews and approvals.

Skills

Process documentation

SOP development

Process mapping

Documentation governance

MS Office Suite

Visio/Lucidchart/Draw.io

Education

Bachelor’s degree in Business Administration/related

Tools

Microsoft Office

Visio

Lucidchart

Draw.io

Job description

GUS Education PH is seeking a Process Documentation Specialist (SOP) to transform complex workflows into clear, actionable SOPs and related documents. You will work with process owners and cross-functional teams to map workflows, develop SOPs, and ensure documentation adheres to standards and governance.

You will help improve process clarity, governance, and continuous improvement across the organization, with a hybrid work setup in Bridgetowne, Quezon City, Philippines.