Process Documentation Specialist

GUS Educations PH; Quezon City; Hybrid; PHP 335,000 - 670,000; Full time

Benefits offered by this job

HMO + Life Insurance

Training programs & learning

30 PTO / Leave conversions

Parental & maternity benefits

Transportation, Internet, clothing, &

Rice allowances

Hybrid work setup

Job summary

GUS Educations PH is seeking a Documentation Associate in Quezon City to map processes, develop SOPs, and manage documentation for finance and operations. The role combines review and control of process documents with collaboration across departments.

The position is hybrid, onsite for the initial period with a transition to a flexible work arrangement. Candidates should have 1–2 years in process documentation and a strong eye for accuracy and compliance.

Qualifications

• 1–2 years of experience in process mapping, documentation, or process improvement.
• Bachelor's Degree in Accounting, Finance, Business Administration, or related field.
• Experience supporting finance or operational processes is an advantage.
• Proficient in Microsoft Office Suite, especially Excel, Word, Outlook, PowerPoint, and Power BI.
• Strong attention to detail and ability to create clear, well-organized process documentation.
• Good organizational, analytical, and research skills.
• Strong verbal and written communication with cross-team collaboration.
• Ability to handle confidential information with professionalism and discretion.

Responsibilities

• Develop process maps illustrating key activities, decision points, and flows.
• Prepare and maintain SOPs with steps, roles, and guidelines.
• Coordinate with owners and teams to validate maps and SOPs for accuracy.
• Finalize and secure approval for SOPs per documentation standards.
• Maintain centralized repository with controlled access.
• Track versions, approvals, and review schedules for currency.
• Support process improvement initiatives by identifying gaps and recommending updates.

Skills

Process mapping

Documentation

MS Office

Power BI

Attention to detail

Communication

Education

Bachelor's degree in Accounting/Finance/Business Administration

Tools

Excel

Power BI

Word

Outlook

Job description

DOCUMENT WITH PURPOSE, DRIVE OPERATIONAL EXCELLENCE!

Apply your skills in process mapping, SOP creation, and document management to ensure workflows are clearly documented, consistently maintained, and aligned with business improvements.

Guide, Uplift, and Soar in a #GreatPlaceToWork:

• Health & Security: HMO (up to 2 dependents) + Life Insurance
• Growth & Development: Training Programs & Learning Opportunities
• Work-Life Balance: 30 PTOs, Leave Conversion
• Family Support: Parental & Maternity Benefits
• Additional Perks: Transportation, Internet, Clothing, Laundry & Rice Allowances
• Hybrid Work Setup: Onsite for the first 4 months, then switch to a hybrid work after 3rd-month review (3x WFH, 2x RTO)
• Work Location: Bridgetowne, Quezon City
• Work Schedule: Monday to Friday | 10:00 AM to 7:00 PM (PH TIME)

HAVE WHAT IT TAKES TO BE OUR DOCUMENTATION ASSOCIATE?

• 1–2 years of relevant experience in process mapping, process documentation, or business process improvement.
• Bachelor's Degree in Accounting, Finance, Business Administration, or a related field.
• Experience supporting finance or operational processes is an advantage.
• Proficient in Microsoft Office Suite, particularly Excel, Word, Outlook, PowerPoint, and Power BI.
• Strong attention to detail and ability to create clear, accurate, and well-organized process documentation.
• Good organizational, analytical, and research skills.
• Strong verbal and written communication skills with the ability to work effectively with different teams.
• Ability to manage confidential information with professionalism and discretion.

DAY IN THE LIFE OF A DOCUMENTATION ASSOCIATE (HYBRID WORK EDITION!)

Process Documentation & SOP Development

• Participate in project meetings to understand departmental workflows and finance-related business processes.
• Develop process maps that clearly illustrate key activities, decision points, and process flows.
• Prepare and maintain Standard Operating Procedures (SOPs), documenting step-by-step processes, roles and responsibilities, and operational guidelines.
• Ensure all documentation is properly formatted, proofread, and updated based on stakeholder feedback.

Review & Validation

• Coordinate with process owners and cross-functional teams to validate process maps and SOPs for accuracy and completeness.
• Facilitate document reviews with department heads and designated approvers, incorporating revisions as needed.
• Finalize and secure approval for SOPs in accordance with established documentation standards.

Document Control & Compliance

• Maintain a centralized repository of approved SOPs and process documents, ensuring controlled access for authorized users.
• Track document versions, revisions, approvals, and review schedules to ensure documentation remains current and compliant.
• Monitor process changes and update documentation through revalidation, version control, and approval workflows.

Continuous Improvement

• Support process improvement initiatives by identifying documentation gaps and recommending updates to enhance operational efficiency and compliance.
• Perform other duties related to process documentation and continuous improvement as assigned by the immediate supervisor.

GUS Education PH: Empowered by knowledge, guided by heart.

A certified Great Place to Work company, we guide with purpose, uplift through holistic support, and soar by empowering those who empower education. As a strategic partner, we turn every challenge into a chance to thrive as one through a culture of excellence and collaboration.

Big careers start with big learning, and yours could start here.