Hybrid Operations Manager - Insurance & Service

AXA Philippines; Davao City; Hybrid; PHP 800,000 - 1,100,000; Full time

Job summary

AXA Philippines is seeking a Manager to oversee a designated team in Davao on a hybrid basis. You will drive day-to-day operations, performance, and compliance while coordinating with stakeholders to improve customer experience and efficiency.

The role emphasizes coaching, KPI monitoring, data analysis, and executing local market initiatives in a regulated financial services environment.

Qualifications

• Strong leadership and people management experience in sales, service, or financial services.
• Strategic planning and execution skills in a fast-paced environment.
• Excellent communication and interpersonal abilities across departments.
• Analytical mindset with comfort in data analysis, reporting, and KPI-driven decisions.
• Customer-centric approach to improving journeys, service quality, and satisfaction.
• Hybrid work adaptability with proactive time management and organization.
• Degree in business, management, finance or related field; professional experience acceptable.

Responsibilities

• Oversee day-to-day operations and performance for a designated team or unit.
• Ensure targets, service standards, and regulatory/compliance requirements are met.
• Plan and implement business strategies, monitor metrics, and guide team members.
• Coordinate with internal stakeholders to improve customer experience and efficiency.
• Lead coaching, performance management, and change initiatives; contribute to local market development.
• Prepare reports and analyze data to identify opportunities; ensure policy adherence.

Skills

Leadership

Business planning

Communication

Analytical thinking

Customer focus

Adaptability

People management

Education

Bachelor’s degree in Business/Management/Finance or related field

Job description

AXA Philippines is seeking a Manager to oversee a designated team in Davao on a hybrid basis. You will drive day-to-day operations, performance, and compliance while coordinating with stakeholders to improve customer experience and efficiency.

The role emphasizes coaching, KPI monitoring, data analysis, and executing local market initiatives in a regulated financial services environment.