Manager

AXA Philippines; Davao City; Hybrid; PHP 800,000 - 1,100,000; Full time

Job summary

AXA Philippines is seeking a Manager to oversee a designated team in Davao on a hybrid basis. You will drive day-to-day operations, performance, and compliance while coordinating with stakeholders to improve customer experience and efficiency.

The role emphasizes coaching, KPI monitoring, data analysis, and executing local market initiatives in a regulated financial services environment.

Qualifications

• Strong leadership and people management experience in sales, service, or financial services.
• Strategic planning and execution skills in a fast-paced environment.
• Excellent communication and interpersonal abilities across departments.
• Analytical mindset with comfort in data analysis, reporting, and KPI-driven decisions.
• Customer-centric approach to improving journeys, service quality, and satisfaction.
• Hybrid work adaptability with proactive time management and organization.
• Degree in business, management, finance or related field; professional experience acceptable.

Responsibilities

• Oversee day-to-day operations and performance for a designated team or unit.
• Ensure targets, service standards, and regulatory/compliance requirements are met.
• Plan and implement business strategies, monitor metrics, and guide team members.
• Coordinate with internal stakeholders to improve customer experience and efficiency.
• Lead coaching, performance management, and change initiatives; contribute to local market development.
• Prepare reports and analyze data to identify opportunities; ensure policy adherence.

Skills

Leadership

Business planning

Communication

Analytical thinking

Customer focus

Adaptability

People management

Education

Bachelor’s degree in Business/Management/Finance or related field

Job description

Company Description AXA Philippines is a joint venture between the Paris-based AXA Group and the Metrobank Group, one of the country’s largest financial conglomerates, and is among the largest and fastest-growing insurance providers in the Philippines. The company delivers financial security and protection to more than 1.5 million individuals through a broad portfolio of life and general insurance products. Guided by its purpose to “act for human progress by protecting what matters,” AXA Philippines focuses on empowering customers to live better lives and enjoy peace of mind. Its offerings include savings and investment solutions, income protection, health coverage, and protection for property, vehicles, marine cargo, personal accidents, bonds, casualty, and engineering risks. AXA Philippines is committed to safeguarding personal information and encourages applicants to review its Data Privacy Policy at https://www.axa.com.ph/privacy-policy before submitting any application.

Role Description The Manager will oversee day-to-day operations and performance of a designated team or business unit, ensuring that targets, service standards, and compliance requirements are consistently met. This full-time role is based in Davao on a hybrid arrangement, combining on-site responsibilities with some work-from-home flexibility as business needs allow. Key responsibilities include planning and implementing business strategies, monitoring key metrics, guiding team members, and coordinating with internal stakeholders to improve customer experience and operational efficiency. The Manager will lead coaching and performance management, support change initiatives, and contribute to local market development activities and corporate projects. The role also involves preparing reports, analyzing data to identify opportunities, and ensuring adherence to AXA Philippines’ policies and regulatory guidelines.

Qualifications

• Strong leadership and people management skills, with experience in motivating teams, conducting coaching sessions, and managing performance.
• Business planning and execution capabilities, including goal-setting, operational oversight, and strategy implementation in a sales or service-driven environment.
• Solid communication and interpersonal skills, with the ability to collaborate across departments and engage effectively with internal and external stakeholders.
• Analytical and problem-solving skills, including comfort with data analysis, reporting, and decision-making based on key performance indicators.
• Customer-focused mindset, with experience improving customer journeys, service quality, and overall client satisfaction, preferably in financial services or insurance.
• Adaptability to hybrid work arrangements and changing priorities, with proactive time management and organizational skills.
• Bachelor’s degree in Business, Management, Finance, or a related field; equivalent professional experience may be considered.
• Previous managerial or supervisory experience in insurance, banking, or related industries is highly advantageous.