Hybrid Operations Manager — BPO/VA Growth & Leadership

Wing Assistant; Manila; Hybrid; PHP 600,000 - 1,100,000; Full time

Benefits offered by this job

Remote work-friendly

Career growth

Competitive compensation

Exposure to US market

Early-stage company

Job summary

Wing Assistant is seeking an experienced Operations Manager to lead our Philippine operations. You will mentor supervisors and captains, drive efficiency, and oversee end-to-end processes in a hybrid Metro Manila setup.

The role requires strong English communication, 3+ years in ops management in BPO or similar, and the ability to adapt, learn quickly, and collaborate with executives across a fast-growing US-facing company.

Qualifications

• 3+ years of proven operations management experience in a BPO environment or similar.
• At least 1 year of experience working in the Virtual Assistant industry.
• Excellent written and verbal English communication skills.
• Tech-savvy and a fast learner.
• Adaptable and flexible.

Responsibilities

• Oversee the success of supervisors and captains under the assigned cluster.
• Be responsible for overall operational processes and performance.
• Drive efficiency and ensure KPI achievement across operations.
• Collaborate with cross‑functional teams and executives across time zones.

Skills

Operations management

English communication

Tech-savvy

Adaptable

Fast learner

Job description

Wing Assistant is seeking an experienced Operations Manager to lead our Philippine operations. You will mentor supervisors and captains, drive efficiency, and oversee end-to-end processes in a hybrid Metro Manila setup.

The role requires strong English communication, 3+ years in ops management in BPO or similar, and the ability to adapt, learn quickly, and collaborate with executives across a fast-growing US-facing company.