Operations Manager

Wing Assistant; Taguig; Hybrid; PHP 781,200 - 948,600; Full time

Benefits offered by this job

People-focused company culture

Networking opportunities with executives

Competitive compensation

Remote work-friendly policies

Avenues for rapid promotion

Job summary

Wing Assistant is looking for a talented Operations Manager to oversee and improve the performance of our supervisors in the BPO sector. The ideal candidate has extensive operations management experience and excels at mentoring teams while ensuring the highest quality of service.

The role involves regular performance monitoring, weekly coaching, and the development of incentive programs to boost team morale and productivity. This position offers a hybrid work model within Metro Manila with competitive compensation, supporting remote work and personal growth.

Qualifications

• Proven operations management experience in a BPO environment or similar.
• At least 1-year experience working in the Virtual Assistant industry.
• Excellent written and verbal English communication skills.
• Tech savvy and a fast learner.
• Adaptable and flexible.

Responsibilities

• Oversee a cluster of supervisors and monitor their performance.
• Monitor all accounts and perform regular health checks.
• Keep your team updated on account status and changes.
• Provide weekly coaching and constructive feedback.
• Create and improve incentive programs for team members.

Skills

Operations management experience

Communication skills

Tech-savvy

Problem-solving

Adaptable and flexible

Job description

Operations Manager

Our company is looking for an Operations Manager to start immediately!

The Role:

We seek an experienced and talented Operations Manager to join our esteemed team of leaders in our Philippine Operations. The main role is to be responsible for the success of supervisors and captains under the assigned cluster and oversee overall operational processes.

Who you are:

• You are a successful manager who can understand and support your team’s strengths and weaknesses and provide high-level mentoring and guidance to achieve success
• You are a passionate people-person who builds strong relationships with your team, other departments, and customers
• You are a problem solver who goes above and beyond to ensure that productivity is at its highest and that efficiency is observed to drive excellence
• You are forward-looking and continuously strategize on how to improve quality with each account and team member you handle
• You value structure and ensure that policies are well-enforced

Duties and Responsibilities include but are not limited to:

• Oversee a cluster of supervisors and monitor their performance, attendance, and quality of their service outputs
• Monitor all accounts and perform regular health checks to address all issues with well-informed solutions
• Communicate to the talent acquisition team resources that are unstaffed and that they are assigned an account within 3 days
• Keep your team updated on the status of accounts, process changes, and company announcements through weekly meetings
• Provide weekly coaching to tackle quality issues and to provide constructive feedback
• Create and improve incentive programs for team members to motivate them to perform well
• Other weekly, monthly, quarterly ad hoc tasks as assigned

Qualifications:

• Proven operations management experience in a BPO environment or similar
• At least 1-year experience working in the Virtual Assistant industry
• Excellent written and verbal English communication skills
• Tech savvy and a fast learner
• Adaptable and flexible

₱70,000 - ₱85,000 a month

Schedule:US work hours (40+ hours per week)

Location:This is a hybrid job (within Metro Manila)

Qualifications:

At least 3 years of proven operations management experience in a BPO environment or similar

At least 1 year of experience working in the Virtual Assistant industry

Excellent written and verbal English communication skills

Tech-savvy and a fast learner

Adaptable and flexible

Environment & Technology needed for the job:

Fast, reliable internet connection, fast and responsive computer, and reliable electricity

Professional microphone headset or functional computer microphone equivalent

Clean & professional background/audio environment for video calls with customers

Benefits:

People-focused company with a culture centered on community and personal growth

Ability to network with executives at one of the fastest-growing companies in the US

Opportunity to obtain knowledge about many industries simultaneously

Remote work-friendly

Avenues for rapid promotion & salary increases as the company scales

Work on a 100% remote team that's spread across the globe

Be a part of an early-growing customer success team at an early-stage, high-growth company

Competitive compensation