Customer Experience Operations Leader

Recruitify_HR; Philippines; On-site; PHP 600,000 - 1,000,000; Full time

Job summary

Recruitify_HR, based in the Philippines, is seeking an Operations Manager or similar role in a BPO setting to lead customer service operations. You will collaborate with cross-functional teams to craft strategies that improve the customer experience and drive operational efficiency.

You will liaise with clients to understand evolving needs, translate them into action, and foster a high-performing, compliant team culture, guiding data-driven process improvements.

Qualifications

• Experience managing operations in a customer service or call centre environment.
• Strong leadership to motivate and develop high-performing teams.
• Excellent problem-solving and decision-making abilities with focus on efficiency.
• Proficient in data analysis and using insights to drive improvements.
• Exceptional communication and interpersonal skills with clients and stakeholders.

Responsibilities

• Collaborate with cross-functional teams to develop and implement strategies that enhance the customer experience.
• Liaise with clients to understand evolving needs and translate into actionable plans.
• Foster a positive work culture and support team development.
• Ensure compliance with policies, procedures and regulatory requirements.
• Contribute to continuous improvement of service delivery using data-driven insights.

Skills

Leadership

Data analysis

Communication

Process improvement

Client liaison

Education

Bachelor's degree

Job description

Recruitify_HR, based in the Philippines, is seeking an Operations Manager or similar role in a BPO setting to lead customer service operations. You will collaborate with cross-functional teams to craft strategies that improve the customer experience and drive operational efficiency.

You will liaise with clients to understand evolving needs, translate them into action, and foster a high-performing, compliant team culture, guiding data-driven process improvements.