Hybrid Operations & Analytics Specialist (SaaS)

MicroSourcing International; Manila; Hybrid; PHP 500,000 - 800,000; Full time

Benefits offered by this job

Healthcare on day one

PTO with cash conversion

Group life insurance

Performance bonuses

Flexible work arrangements

Job summary

MicroSourcing is seeking a Business Operations Specialist for a hybrid role in Eastwood, Quezon City. The position involves coordinating with consultants on rosters, validating client configurations, and handling client inquiries about call attribution and agent data.

Night shift coverage is expected as part of the hybrid setup. The role emphasizes end-to-end operational support, data-driven decision making, and proactive problem solving within a SaaS environment.

Qualifications

• Excellent written and verbal English communication for internal coordination and client-facing work.
• Ability to work independently across multiple workstreams with minimal supervision.
• Proficiency in leveraging AI to complete daily tasks.
• 2+ years of experience in operations or business analytics within a SaaS company.
• Demonstrated ability to drive data-driven decisions from complex datasets.

Responsibilities

• Coordinate with consultants on agent roster changes affecting call attribution or voice profiles.
• Validate client configurations with the Implementation team to ensure complete agent setup and voice profile enrollment.
• Submit structured tickets to Implementation for configuration gaps identified during QA.
• Provide status updates on open operational items.
• Serve as a point of contact for client inquiries related to call assignment accuracy and agent attribution.

Skills

English communication

Independent worker

AI productivity tools

Data analysis

SaaS operations

Tools

Salesforce

Looker

Job description

MicroSourcing is seeking a Business Operations Specialist for a hybrid role in Eastwood, Quezon City. The position involves coordinating with consultants on rosters, validating client configurations, and handling client inquiries about call attribution and agent data.

Night shift coverage is expected as part of the hybrid setup. The role emphasizes end-to-end operational support, data-driven decision making, and proactive problem solving within a SaaS environment.