Hybrid Night-Shift: Application Support Pro (Junior-Senior)

Private Advertiser; Metro Manila; Hybrid; PHP 670,000 - 1,339,000; Full time

Benefits offered by this job

13th month pay

Job summary

Private Advertiser is seeking an Application Support Specialist across junior to senior levels to join a hybrid, night-shift technology team in the Philippines. You will support enterprise applications, troubleshoot production issues, and ensure system stability.

Responsibilities include incident management, SQL queries, and collaboration with cross-functional teams to resolve complex issues and support releases and change management.

Qualifications

• 2–4 years of hands-on experience in application support, production support, or enterprise technical support.
• 4–7 years of hands-on L2 application support or production support experience.
• At least 8 years of hands-on experience in L2/L3 application support or production support.
• Strong SQL knowledge and ability to troubleshoot database issues.
• Familiarity with incident management and ticketing systems.

Responsibilities

• Provide L2/L3 application and production support for enterprise applications and business-critical systems.
• Investigate, troubleshoot, and resolve application incidents, system errors, and performance issues.
• Perform SQL queries and database investigations to identify and resolve application-related problems.
• Monitor application performance, availability, and operational stability.
• Handle incident tickets, service requests, and technical escalations within agreed service levels.
• Conduct root cause analysis and implement preventive measures to minimize recurring production issues.
• Collaborate with development, infrastructure, database, and other technology teams to resolve complex technical issues.
• Support application deployments, system enhancements, release management, and change management activities.

Skills

SQL Server

L2/L3 Support

Production Support

Incident Management

Root Cause Analysis

Enterprise Applications

ITSM Tools (ServiceNow/Jira)

Tools

ServiceNow

Jira

Job description

Private Advertiser is seeking an Application Support Specialist across junior to senior levels to join a hybrid, night-shift technology team in the Philippines. You will support enterprise applications, troubleshoot production issues, and ensure system stability.

Responsibilities include incident management, SQL queries, and collaboration with cross-functional teams to resolve complex issues and support releases and change management.