Hybrid IT Environment Operations Engineer

Depository Trust & Clearing Corporation; Philippines; Hybrid; PHP 4,052,000 - 5,923,000; Full time

Benefits offered by this job

Competitive pay

Health & life insurance

Pension / Retirement

Paid time off

Hybrid work model

Job summary

Depository Trust & Clearing Corporation seeks an Associate for day-to-day operational support of DTCC environment management activities, handling incidents and service requests under defined procedures.

The role emphasizes L1/L2 support for DEV/QA/QAP environments, documentation, and collaboration with IT teams. This is a hybrid role with onsite and remote work components to support business operations.

Qualifications

• 2–4 years of experience in Infrastructure, Environment, or Production Support.
• Good understanding of incident, request, and change management processes.
• Experience using ticketing tools such as Jira or ServiceNow.
• Willingness to learn middleware, monitoring, and automation tools.
• Strong communication, troubleshooting, and documentation skills.

Responsibilities

• Provide L1/L2 support for DEV/QA/QAP environments.
• Handle service requests (access, restarts, data refresh, batch monitoring).
• Execute runbook-based activities and health checks.
• Monitor alerts and dashboards and elevate issues as needed.
• Support application teams during testing and deployments.
• Participate in KT, shadowing, and hands-on enablement.
• Maintain accurate ticket updates and documentation.
• Work in shifts, including weekends or extended hours.

Skills

Incident management

ServiceNow/Jira

Troubleshooting

Documentation

Unix/Linux basics

Scripting basics

Tools

JCL

ISPF

SDSF

RACF

DB2

CICS

Job description

Depository Trust & Clearing Corporation seeks an Associate for day-to-day operational support of DTCC environment management activities, handling incidents and service requests under defined procedures.

The role emphasizes L1/L2 support for DEV/QA/QAP environments, documentation, and collaboration with IT teams. This is a hybrid role with onsite and remote work components to support business operations.