Hybrid Application Support Engineer 24x7 Incident Response

Depository Trust & Clearing Corporation; Philippines; Hybrid; PHP 600,000 - 900,000; Full time

Benefits offered by this job

Base pay and annual incentive

Comprehensive health and life (based 0

Pension / Retirement benefits

Paid Time Off and personal care leaves

Flexible/hybrid model

Job summary

Depository Trust & Clearing Corporation in the Philippines seeks an experienced IT professional to support DTCC's production application services. You will analyze alerts, provide incident triage, and collaborate with product teams.

The role requires strong communication, technical troubleshooting across UNIX/Linux/Windows, and experience with cloud and on-premise platforms. We offer hybrid work, health benefits, and career development.

Qualifications

• Minimum of 4 years of related experience.
• Bachelor's degree preferred or equivalent experience.
• 3+ years' experience, especially supporting critical applications in a 24X7 setting.

Responsibilities

• Analyze multiple application alert trends, providing business impact and analysis to teams while recommending solutions to minimize future occurrences.
• Support DTCC's production application services client facing environments.
• Provide 24x7 support for event monitoring, incident triage and critical issue.
• Support for change management and execution of DTCC's production application services
• Review and update articles and run books and maintain documents in SharePoint with collaborators to confirm information is up to date
• Provide oversight and leadership for other support engineers, including technical mentorship and collaboration on complex issues.
• Collaborate with Product Team to provide answers to application issues
• Participate in Disaster Recovery during weekends and document any steps.
• Recommend automation to ongoing application monitoring dashboard
• Facilitate internal review and validation of support and Non-Functional Requirements during the development phase of an application
• Serve as point of contact for critical issues and advance to appropriate teams as necessary while providing updates to management
• Mitigates risk by following established procedures and monitoring controls, spotting key errors and demonstrating strong ethical behavior.

Skills

Communication skills

Technical troubleshooting

Education

Bachelor's degree preferred or equivalent experience

Tools

UNIX

Linux

Windows

VMware

Oracle

SQL

ServiceNow

AWS

Snowflake

Job description

Depository Trust & Clearing Corporation in the Philippines seeks an experienced IT professional to support DTCC's production application services. You will analyze alerts, provide incident triage, and collaborate with product teams.

The role requires strong communication, technical troubleshooting across UNIX/Linux/Windows, and experience with cloud and on-premise platforms. We offer hybrid work, health benefits, and career development.