Environment Management Engineer (US Shift)

Depository Trust & Clearing Corporation; Philippines; Hybrid; PHP 4,052,000 - 5,923,000; Full time

Benefits offered by this job

Competitive pay

Health & life insurance

Pension / Retirement

Paid time off

Hybrid work model

Job summary

Depository Trust & Clearing Corporation seeks an Associate for day-to-day operational support of DTCC environment management activities, handling incidents and service requests under defined procedures.

The role emphasizes L1/L2 support for DEV/QA/QAP environments, documentation, and collaboration with IT teams. This is a hybrid role with onsite and remote work components to support business operations.

Qualifications

• 2–4 years of experience in Infrastructure, Environment, or Production Support.
• Good understanding of incident, request, and change management processes.
• Experience using ticketing tools such as Jira or ServiceNow.
• Willingness to learn middleware, monitoring, and automation tools.
• Strong communication, troubleshooting, and documentation skills.

Responsibilities

• Provide L1/L2 support for DEV/QA/QAP environments.
• Handle service requests (access, restarts, data refresh, batch monitoring).
• Execute runbook-based activities and health checks.
• Monitor alerts and dashboards and elevate issues as needed.
• Support application teams during testing and deployments.
• Participate in KT, shadowing, and hands-on enablement.
• Maintain accurate ticket updates and documentation.
• Work in shifts, including weekends or extended hours.

Skills

Incident management

ServiceNow/Jira

Troubleshooting

Documentation

Unix/Linux basics

Scripting basics

Tools

JCL

ISPF

SDSF

RACF

DB2

CICS

Job description

Job Description

Are you ready to make an impact at DTCC?

Do you want to work on innovative projects, collaborate with a dynamic and supportive team, and receive investment in your professional development? At DTCC, we are at the forefront of innovation in the financial markets. We are committed to helping our employees grow and succeed. We believe that you have the skills and drive to make a real impact. We foster a thriving internal community and are committed to creating a workplace that looks like the world that we serve.

The Information Technology group delivers secure, reliable technology solutions that enable DTCC to be the trusted infrastructure of the global capital markets. The team delivers high-quality information through activities that include development of essential, building infrastructure capabilities to meet client needs and implementing data standards and governance.

Pay and Benefits:

• Competitive compensation, including base pay and annual incentive
• Comprehensive health and life insurance and well-being benefits, based on location
• Pension / Retirement benefits
• Paid Time Off and Personal/Family Care, and other leaves of absence when needed to support your physical, financial, and emotional well-being.
• DTCC offers a flexible/hybrid model of 3 days onsite and 2 days remote (onsite Tuesdays, Wednesdays and a third day unique to each team or employee).

The impact you will have in this role:

Being a member of the team, the Associate provides day-to-day operational support for DTCC environment management activities , handling incidents, service requests, and standard environment operations under defined procedures.

Your Primary Responsbilities:

• Provide L1/L2 support for DEV/QA/QAP environments
• Handle service requests (access, restarts, data refresh, batch monitoring)
• Execute runbook-based activities and health checks
• Monitor alerts and dashboards and elevate issues as needed
• Support application teams during testing and deployments
• Participate in KT, shadowing, and hands-on enablement
• Maintain accurate ticket updates and documentation
• Work in shifts, including weekends or extended hours

Qualifications:

• 2 to 4 years of experience in Infrastructure, Environment, or Production Support.
• Good understanding of incident, request, and change management processes.
• Experience using ticketing tools such as Jira or ServiceNow.
• Willingness to learn middleware, monitoring, and automation tools.
• Strong communication, troubleshooting, and documentation skills.

Primary Skills:

• JCL: Ability to create, modify, and troubleshoot batch jobs.
• ISPF: Experience navigating datasets and performing routine support tasks.
• SDSF: Monitor job execution, review logs, and analyze job failures.
• Job Scheduling: Understanding of batch scheduling and job dependencies.
• ESP / CA Scheduler: Experience with batch workload scheduling and monitoring.
• RACF: Basic knowledge of mainframe security and access management.
• DB2: Understanding of DB2 databases and basic troubleshooting.
• CICS: Knowledge of CICS regions, transactions, and application support.

Talents Needed for Success:

• Exposure to Unix/Linux environments.
• Basic scripting knowledge (Shell, Python, or REXX).
• Familiarity with monitoring tools and ITIL processes.

The salary range is indicative for roles at the same level within DTCC across all US locations. Actual salary is determined based on the role, location, individual experience, skills, and other considerations. We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

About Us

With over 50 years of experience, DTCC is the premier post-trade market infrastructure for the global financial services industry. From 20 locations around the world, DTCC, through its subsidiaries, automates, centralizes, and standardizes the processing of financial transactions, mitigating risk, increasing transparency, enhancing performance and driving efficiency for thousands of broker/dealers, custodian banks and asset managers. Industry owned and governed, the firm innovates purposefully, simplifying the complexities of clearing, settlement, asset servicing, transaction processing, trade reporting and data services across asset classes, bringing enhanced resilience and soundness to existing financial markets while advancing the digital asset ecosystem. In 2024, DTCC’s subsidiaries processed securities transactions valued at U.S. $3.7 quadrillion and its depository subsidiary provided custody and asset servicing for securities issues from over 150 countries and territories valued at U.S. $99 trillion. DTCC’s Global Trade Repository service, through locally registered, licensed, or approved trade repositories, processes more than 25 billion messages annually. To learn more, please visit us at www.dtcc.com or connect with us on LinkedIn, X, YouTube, Facebook and Instagram.

DTCC proudly supports Flexible Work Arrangements favoring openness and gives people freedom to do their jobs well, by encouraging diverse opinions and emphasizing teamwork. When you join our team, you'll have an opportunity to make meaningful contributions at a company that is recognized as a thought leader in both the financial services and technology industries. A DTCC career is more than a good way to earn a living. It's the chance to make a difference at a company that's truly one of a kind.

About the Team

The Information Technology group delivers secure, reliable technology solutions that enable DTCC to be the trusted infrastructure of the global capital markets. The team delivers high-quality information through activities that include development of essential, building infrastructure capabilities to meet client needs and implementing data standards and governance.