Environment Ops Engineer — Hybrid US Shift

The Depository Trust & Clearing Corporation (DTCC); Philippines; Hybrid; PHP 300,000 - 540,000; Full time

Benefits offered by this job

Competitive pay

Health insurance

Retirement benefits

Paid time off

Hybrid work model

Job summary

The Depository Trust & Clearing Corporation (DTCC) is seeking an Associate to provide day-to-day operational support for environment management, handling incidents and service requests under defined procedures. You’ll support DEV/QA/QAP environments, monitor health checks, and assist in deployments.

DTCC offers competitive pay, comprehensive health and life insurance, pension benefits, paid time off, and a hybrid work model with 3 days onsite and 2 remote days.

Qualifications

• 2 to 4 years of experience in Infrastructure, Environment, or Production Support.
• Good understanding of incident, request, and change management processes.
• Experience using ticketing tools such as Jira or ServiceNow.
• Willingness to learn middleware, monitoring, and automation tools.
• Strong communication, troubleshooting, and documentation skills.

Responsibilities

• Provide L1/L2 support for DEV/QA/QAP environments.
• Handle service requests (access, restarts, data refresh, batch monitoring).
• Execute runbook-based activities and health checks.
• Monitor alerts and dashboards and elevate issues as needed.
• Support application teams during testing and deployments.
• Participate in KT, shadowing, and hands-on enablement.
• Maintain accurate ticket updates and documentation.
• Work in shifts, including weekends or extended hours.

Tools

JCL

ISPF

SDSF

Job Scheduling

ESP/CA Scheduler

RACF

DB2

CICS

Unix/Linux

Shell/Python/REXX

Job description

The Depository Trust & Clearing Corporation (DTCC) is seeking an Associate to provide day-to-day operational support for environment management, handling incidents and service requests under defined procedures. You’ll support DEV/QA/QAP environments, monitor health checks, and assist in deployments.

DTCC offers competitive pay, comprehensive health and life insurance, pension benefits, paid time off, and a hybrid work model with 3 days onsite and 2 remote days.