Hybrid IT Environment Engineer – L1/L2 Infra Support

DTCC; Makati; Hybrid; PHP 480,000 - 720,000; Full time

Benefits offered by this job

Health insurance

Pension

Paid time off

Hybrid work model

Job summary

DTCC in the Philippines is seeking an Associate to deliver day-to-day infrastructure support, handling incidents, service requests, and standard environment operations. You will participate in testing and deployments while maintaining thorough documentation and ticket updates.

Ideal candidates have 2–4 years in Infra/Env Support, strong communication, and willingness to learn middleware, monitoring, and automation. A hybrid work model with onsite and remote days is offered.

Qualifications

• 2 to 4 years of experience in Infrastructure or Environment Support.
• Understanding of incident, problem, and request management processes.
• Good communication, coordination, and documentation skills.
• Willingness to learn middleware, monitoring, and automation technologies.
• Basic knowledge or hands-on experience in Linux/Unix, WebSphere, Tomcat, and Shell scripting.

Responsibilities

• Provide L1/L2 support for DEV/QA/QAP environments
• Handle service requests (access, restarts, data refresh, batch monitoring)
• Execute runbook-based activities and health checks
• Monitor alerts and dashboards and escalates issues as needed
• Support application teams during testing and deployments
• Participate in KT, shadowing, and hands-on enablement
• Maintain accurate ticket updates and documentation
• Work in shifts, including weekends or extended hours

Skills

L1/L2 support

Incident management

Communication

Linux/Unix

Shell scripting

Middleware concepts

Tools

WebSphere

Tomcat

Monitoring dashboards

Job description

DTCC in the Philippines is seeking an Associate to deliver day-to-day infrastructure support, handling incidents, service requests, and standard environment operations. You will participate in testing and deployments while maintaining thorough documentation and ticket updates.

Ideal candidates have 2–4 years in Infra/Env Support, strong communication, and willingness to learn middleware, monitoring, and automation. A hybrid work model with onsite and remote days is offered.