Hybrid Environment Operations Engineer (L1–L2)

The Depository Trust & Clearing Corporation (DTCC); Makati; Hybrid; PHP 600,000 - 900,000; Full time

Benefits offered by this job

Base pay with annual incentive

Health and life insurance

Pension / Retirement benefits

Paid Time Off and family care leaves

Flexible hybrid work model

Job summary

DTCC is seeking an Associate in its Information Technology group to provide day-to-day operational support for environment management, incidents, and standard operations. The role emphasizes L1/L2 support, service requests, runbook activities, and collaboration with testing and deployment teams.

Applicants should have 2–4 years in infrastructure or production support, familiarity with Jira/ServiceNow, and a willingness to learn middleware, monitoring, and automation tools.

Qualifications

• 2 to 4 years of experience in Infrastructure, Environment, or Production Support.
• Understanding incident, request, and change management processes.
• Experience with ticketing tools such as Jira or ServiceNow.
• Willingness to learn middleware, monitoring, and automation tools.
• Strong communication, troubleshooting, and documentation skills.

Responsibilities

• Provide L1/L2 support for DEV/QA/QAP environments.
• Handle service requests (access, restarts, data refresh, batch monitoring).
• Execute runbook-based activities and health checks.
• Monitor alerts and dashboards and escalate issues as needed.
• Support application teams during testing and deployments.
• Participate in KT, shadowing, and hands-on enablement.
• Maintain accurate ticket updates and documentation.
• Work in shifts, including weekends or extended hours.

Tools

JCL

ISPF

SDSF

Job Scheduling

ESP/CA Scheduler

RACF

DB2

CICS

Job description

DTCC is seeking an Associate in its Information Technology group to provide day-to-day operational support for environment management, incidents, and standard operations. The role emphasizes L1/L2 support, service requests, runbook activities, and collaboration with testing and deployment teams.

Applicants should have 2–4 years in infrastructure or production support, familiarity with Jira/ServiceNow, and a willingness to learn middleware, monitoring, and automation tools.