Senior Application Support Engineer (Hybrid)

DTCC; Makati; Hybrid; PHP 1,800,000 - 2,400,000; Full time

Job summary

DTCC, a leading global financial services infrastructure provider, seeks an experienced IT professional to join its Development/IT Operations team. You will manage incident response, troubleshoot complex applications, and collaborate across teams to enhance reliability and security in hybrid cloud environments.

The role emphasizes governance, DR planning, and proactive observability improvements. With a strong background in mainframe and distributed systems, you will engage with stakeholders to

Qualifications

• Bachelor's degree or equivalent experience.
• 10+ years of related IT experience preferred for senior roles.
• Knowledge of mainframe and distributed/cloud environments.

Responsibilities

• Lead incident response and major incident coordination.
• Triage, debug, and resolve production issues across on-prem, cloud, and hybrid platforms.
• Review designs, identify gaps, and recommend performance improvements.
• Monitor and alert across distributed and mainframe environments.
• Support audits with accurate documentation and evidence.
• Participate in disaster recovery exercises and BCM evidence collection.
• Collaborate across teams to ensure operational readiness and稳定ly improve observability.

Skills

ITIL processes

Major Incident management

Root cause analysis

Monitoring & alerting

Cybersecurity best practices

Audit support

Disaster Recovery

Automation opportunities

Cross-team collaboration

Documentation & runbooks

Education

Bachelor's degree

Tools

COBOL

JCL

DB2

CICS

SPUFI

FileAID

Unix

Linux

Windows

SQL/PLSQL

DB2, Oracle, Snowflake

Splunk

Dynatrace

ThousandEyes

Grafana

Selenium

HiPam

Zolda

MQ

Kafka

AWS

Azure

OpenShift

RDS Aurora

PostgreSQL

AutoSys

Control-M

Job description

DTCC, a leading global financial services infrastructure provider, seeks an experienced IT professional to join its Development/IT Operations team. You will manage incident response, troubleshoot complex applications, and collaborate across teams to enhance reliability and security in hybrid cloud environments.

The role emphasizes governance, DR planning, and proactive observability improvements. With a strong background in mainframe and distributed systems, you will engage with stakeholders to