Hybrid Environment Support Engineer

The Depository Trust & Clearing Corporation (DTCC); Metro Manila; Hybrid; PHP 670,000 - 949,000; Full time

Benefits offered by this job

Competitive pay

Health & life insurance

Pension benefits

Paid time off

Hybrid work model: 3 days onsite, 2 on

Job summary

The Depository Trust & Clearing Corporation (DTCC) in the Philippines is seeking an Associate to provide day‑to‑day operational support for our DTCC environment management activities, handling incidents, service requests, and standard operations.

You will join a team delivering secure, reliable technology solutions and supporting testing, deployments, and shift-based coverage, including weekends or extended hours as needed.

Qualifications

• 2 to 4 years of experience in Infrastructure or Environment Support.
• Understanding of incident, problem, and request management processes.
• Good communication, coordination, and documentation skills.
• Willingness to learn middleware, monitoring, and automation technologies.
• Basic knowledge or hands-on experience in Linux/Unix, WebSphere, Tomcat, Shell Scripting.

Responsibilities

• Provide L1/L2 support for DEV/QA/QAP environments
• Handle service requests (access, restarts, data refresh, batch monitoring)
• Execute runbook-based activities and health checks
• Monitor alerts and dashboards and elevate issues as needed
• Support application teams during testing and deployments
• Participate in KT, shadowing, and hands-on enablement
• Maintain accurate ticket updates and documentation
• Work in shifts, including weekends or extended hours

Job description

The Depository Trust & Clearing Corporation (DTCC) in the Philippines is seeking an Associate to provide day‑to‑day operational support for our DTCC environment management activities, handling incidents, service requests, and standard operations.

You will join a team delivering secure, reliable technology solutions and supporting testing, deployments, and shift-based coverage, including weekends or extended hours as needed.