Hybrid Inside Sales: Healthcare Leads & Admissions

Infinit-O; Pasay; On-site; PHP 223,000 - 312,000; Full time

Job summary

Infinit-O is seeking an Admissions Counselor support role to manage inbound leads from the self-evaluator app and website chat, follow up with potential clients, and re-engage database leads to progress admissions. You will create Salesforce inquiries and coordinate with Admissions Counselors to move viable leads into the sales cycle.

The role emphasizes problem-solving, urgency, and compassionate communication to convert early-stage leads into inquiries within a fast-paced, collaborative team

Qualifications

• 1 to 3 years of BPO experience in a Sales account.
• Strong ability to creatively problem-solve quickly.
• Conversion (sales) minded with an ability to work with a sense of urgency.
• Healthcare sales background preferred; not required.
• Ability to manage process, contain crisis, and work with a system with many moving parts.
• Skilled at authentic compassionate communication and an ability to instill motivation in a potential client.
• Excellent interpersonal, customer service and problem-solving skills.
• Excellent verbal and written communication skills.
• Ability to work collaboratively within a team.
• Detail oriented, highly accurate and productive.

Responsibilities

• Management of inbound lead volume via the client's self-evaluator app and via chat contacts through the client's website
• Following up with potential clients with pre-determined outbound communication
• Re-engagement efforts to the database lead to foster movement in the admissions process and share information on the brand and treatment options
• Determine the viability of the lead as a potential client for programming
• Create an inquiry in Salesforce for an Admissions Counselor to follow up on and initiate the sales cycle if the lead is determined to be viable
• Coordinate with appropriate Admissions Counselors for follow up and next steps
• Enhance viability of early stage leads and generate increased conversion to inquiry

Skills

BPO experience

Problem solving

Sales mindset

Sense of urgency

Communication skills

Team collaboration

Detail oriented

Interpersonal skills

Job description

Infinit-O is seeking an Admissions Counselor support role to manage inbound leads from the self-evaluator app and website chat, follow up with potential clients, and re-engage database leads to progress admissions. You will create Salesforce inquiries and coordinate with Admissions Counselors to move viable leads into the sales cycle.

The role emphasizes problem-solving, urgency, and compassionate communication to convert early-stage leads into inquiries within a fast-paced, collaborative team