Healthcare Scheduling & Client Support Specialist (Night Shift)

Infinit-O; Pasay; On-site; PHP 279,000 - 424,000; Full time

Job summary

Infinit-O is a trusted, customer-centric leader in Business Process Optimization, helping finance and healthcare organizations thrive in a digital-first world. We seek a scheduling and client-support specialist to provide timely, professional help via phone, email, Teams, and portals, while ensuring HIPAA compliance and accurate data handling.

You will identify gaps, coordinate appointments, and support provider productivity with a focus on outstanding client experience, in a night-shift/US

Qualifications

• Fresh graduates are welcome to apply.
• 6 months to 1 year of experience in Customer Service, BPO, Virtual Assistance, or front-desk coordination.
• Good verbal and written English communication skills.
• Basic computer literacy with MS Office and Google Workspace.
• Willing to work night shift / US business hours.

Responsibilities

• Provide timely, professional support via phone, email, Teams, and shared mailboxes; reply to messages, return voicemails, and close the loop with clients and providers.
• Write clear, empathetic emails for clients and providers; document interactions thoroughly.
• De-escalate conversations and route to appropriate resources while maintaining boundaries.
• Uphold privacy standards and keep PHI secure in HIPAA compliance.
• Schedule, cancel, and reschedule appointments according to policies; verify demographics and insurance details.

Skills

Verbal English

Written English

Organizational skills

Attention to detail

Problem-solving

Multitasking

Education

Fresh graduates welcome

No specific degree required

Tools

MS Office

Google Workspace

Job description

Infinit-O is a trusted, customer-centric leader in Business Process Optimization, helping finance and healthcare organizations thrive in a digital-first world. We seek a scheduling and client-support specialist to provide timely, professional help via phone, email, Teams, and portals, while ensuring HIPAA compliance and accurate data handling.

You will identify gaps, coordinate appointments, and support provider productivity with a focus on outstanding client experience, in a night-shift/US