Hybrid Environment & Infrastructure Support Engineer

Depository Trust & Clearing Corporation; Makati; Hybrid; PHP 500,000 - 800,000; Full time

Benefits offered by this job

Competitive pay

Health & life insurance

Pension / Retirement benefits

Paid Time Off

Hybrid work model

Job summary

DTCC in Makati seeks an Associate to provide day-to-day environment support, handling incidents and service requests, and ensuring reliable DEV/QA environments. The role supports infrastructure operations and promotes a culture of attention to detail.

You'll work in shifts, collaborate with application teams, and learn middleware and automation while contributing to a global financial services technology platform.

Qualifications

• 2 to 4 years of experience in Infrastructure or Environment Support.
• Understanding of incident, problem, and request management processes.
• Good communication, coordination, and documentation skills.
• Willingness to learn middleware, monitoring, and automation technologies.
• Basic knowledge of Linux/Unix server administration, WebSphere, Tomcat, and shell scripting.

Responsibilities

• Provide L1/L2 support for DEV/QA/QAP environments.
• Handle service requests (access, restarts, data refresh, batch monitoring).
• Execute runbook-based activities and health checks.
• Monitor alerts and dashboards and elevate issues as needed.
• Support application teams during testing and deployments.
• Participate in KT, shadowing, and hands-on enablement.
• Maintain accurate ticket updates and documentation.
• Work in shifts, including weekends or extended hours.

Skills

L1/L2 support

Incident management

Communication

Documentation

Shell scripting

Linux/Unix

Tools

WebSphere

Tomcat

Job description

DTCC in Makati seeks an Associate to provide day-to-day environment support, handling incidents and service requests, and ensuring reliable DEV/QA environments. The role supports infrastructure operations and promotes a culture of attention to detail.

You'll work in shifts, collaborate with application teams, and learn middleware and automation while contributing to a global financial services technology platform.