Hybrid eCommerce Support Specialist (Night Shift)

Xerox Philippines; Cebu City; Hybrid; PHP 480,000 - 640,000; Full time

Job summary

Xerox Philippines is seeking an eCommerce Customer Service Representative to support North America customers through phone and email. This hybrid role operates on a North America night shift, working with IT, Operations, and Account Management to ensure a seamless customer experience.

Qualified candidates will have a bachelor’s degree and at least 4 years in customer service, with strong English communication and problem-solving abilities.

Qualifications

• Bachelor’s degree in Business, IT, Communications, or a related field.
• Minimum of 4 years in a customer service, support, or client-facing role.
• Excellent verbal and written English communication skills.
• Strong phone etiquette and CRM skills.
• Ability to work independently and with cross-functional teams.

Responsibilities

• Respond to customer inquiries via phone and email.
• Assist with account setup, registration, and maintenance.
• Provide product and order information and status updates.
• Guide customers on website navigation and eCommerce processes.
• Register and approve new customer accounts per procedures.
• Train customers and internal users on eCommerce platforms.

Skills

Customer service

English communication

Phone etiquette

CRM familiarity

Cross-functional collaboration

Problem solving

Education

Bachelor's degree

Tools

Adobe Commerce/Magento

Adobe Workfront

SAP

MS Office

Job description

Xerox Philippines is seeking an eCommerce Customer Service Representative to support North America customers through phone and email. This hybrid role operates on a North America night shift, working with IT, Operations, and Account Management to ensure a seamless customer experience.

Qualified candidates will have a bachelor’s degree and at least 4 years in customer service, with strong English communication and problem-solving abilities.