Hybrid Sales Support Specialist

Xerox Philippines; Metro Manila; Hybrid; PHP 420,000 - 600,000; Full time

Benefits offered by this job

Health & Wellness programs

Paid time off

Career development

Employee recognition

Inclusive work environment

Job summary

Xerox Philippines is seeking a Sales Support Representative to assist our sales teams and partners in pricing, product recommendations, orders, and bids. You will coordinate with internal teams to resolve issues and ensure timely and accurate support for customers and partners.

The role suits organized, customer-focused individuals who enjoy solving problems in a fast-paced sales environment and are comfortable using CRM and order management systems.

Qualifications

• College graduate or bachelor’s degree holder.
• At least 2 years of relevant BPO, sales support, customer service, or related experience.
• Strong written and verbal communication skills.

Responsibilities

• Support Account Managers and sales teams with day-to-day customer and partner needs.
• Provide information on products, pricing, promotions, programs, inventory, and orders.
• Create and manage special bids, rebate claims, and sales support requests.
• Track sales performance, inventory, orders, and product consumption and provide updates to Account Managers.
• Manage shared mailboxes and customer or partner cases from request through resolution.
• Coordinate with internal teams to resolve pricing, order, supply chain, and technical support concerns.
• Recommend products based on customer requirements.
• Prepare presentations, flyers, product information, and other materials to support sales activities.
• Maintain accurate information and ensure requests are completed efficiently and on time.

Skills

Communication skills

Organizational skills

Problem-solving

Multi-tasking

Education

Bachelor's degree

Tools

CRM

Microsoft Dynamics

Job description

Xerox Philippines is seeking a Sales Support Representative to assist our sales teams and partners in pricing, product recommendations, orders, and bids. You will coordinate with internal teams to resolve issues and ensure timely and accurate support for customers and partners.

The role suits organized, customer-focused individuals who enjoy solving problems in a fast-paced sales environment and are comfortable using CRM and order management systems.