Hybrid Delivery Ops Manager — Client & Process Excellence

Accenture in the Philippines; Quezon City; Hybrid; PHP 900,000 - 1,500,000; Full time

Job summary

Accenture in the Philippines is seeking a Delivery Ops Associate Manager for a hybrid role in Quezon City. The candidate will interpret business objectives, oversee daily operations, and ensure quality across outputs.

You will guide workloads, develop team capabilities, and provide clear directives on client work. Requirements include 7–8 years in service delivery and at least 5 years of supervisory experience.

Qualifications

• At least 7 to 8 years of relevant experience in Service Delivery.
• At least 5 years of supervisory experience.

Responsibilities

• Interpret business objectives and execute operational practices.
• Review incoming work for clarity and provide clear directions.
• Manage workloads and provide development opportunities.
• Ensure quality and accuracy of outgoing work.
• Develop support materials for team use.
• Prepare and analyze complex reports.
• Act as SME and point of contact for senior clients.
• Direct work within budget guidelines.
• Collaborate with project managers on large projects.
• Analyze quality audits and develop process improvements.
• Provide operational statistics and escalating issues.
• Plan and facilitate team meetings and presentations.
• Create and monitor annual team objectives.

Skills

Associate Manager

Service Delivery

Team Leadership

Job description

Accenture in the Philippines is seeking a Delivery Ops Associate Manager for a hybrid role in Quezon City. The candidate will interpret business objectives, oversee daily operations, and ensure quality across outputs.

You will guide workloads, develop team capabilities, and provide clear directives on client work. Requirements include 7–8 years in service delivery and at least 5 years of supervisory experience.