Hybrid Debt Collections Specialist

JACSS Dynamic Business Outsourcing Solutions & Services, Inc.; Quezon City; Hybrid; PHP 300,000 - 540,000; Full time

Job summary

JACSS Dynamic Business Outsourcing Solutions & Services, Inc. is seeking a Debt Collection Officer to manage overdue accounts, contact clients to arrange repayment, and negotiate suitable payment solutions.

The role requires strong communication, negotiation, and problem-solving skills with a professional and empathetic approach. The candidate will handle debt recovery via phone, email, and written correspondence, maintain records, and escalate unresolved cases when necessary.

Qualifications

• Experience in debt collection, accounts receivable, or credit control preferred.
• Experience in transport, automotive, or motor vehicle industry is an advantage.
• Familiarity with NetSuite or similar ERP/financial management systems is preferred.
• Strong negotiation and communication skills.
• Ability to remain calm and professional in challenging situations.
• Knowledge of debt collection laws, consumer protection regulations, and privacy legislation.
• High attention to detail and organizational skills.
• Proficiency in Microsoft Office and financial software systems.

Responsibilities

• Contact debtors by phone, email, and written correspondence to recover outstanding debts.
• Negotiate repayment plans that align with company policies and debtor circumstances.
• Maintain accurate records of debtor communications and payment arrangements.
• Monitor payment compliance and follow up on defaults.
• Escalate unresolved cases to legal or external collection agencies when necessary.
• Ensure compliance with debt collection laws, privacy regulations, and internal policies.
• Prepare reports on collection activities, success rates, and outstanding balances.
• Collaborate with finance, legal, and customer service teams where appropriate.

Skills

Negotiation skills

Communication skills

Microsoft Office

Attention to detail

Privacy/compliance knowledge

Teamwork

Problem solving

Tools

NetSuite

Job description

JACSS Dynamic Business Outsourcing Solutions & Services, Inc. is seeking a Debt Collection Officer to manage overdue accounts, contact clients to arrange repayment, and negotiate suitable payment solutions.

The role requires strong communication, negotiation, and problem-solving skills with a professional and empathetic approach. The candidate will handle debt recovery via phone, email, and written correspondence, maintain records, and escalate unresolved cases when necessary.