Microsoft Dynamics 365 Support Analyst

MicroSourcing; Manila; Hybrid; PHP 420,000 - 780,000; Full time

Benefits offered by this job

Healthcare on day one

Paid time-off with cash conversion

Group life insurance

Performance bonuses

Team events and activities

Job summary

MicroSourcing is seeking a Microsoft Dynamics 365 Support Analyst to provide day-to-day ERP support at the Mall of Asia location. This hybrid role includes coordinating incidents, requests, and user inquiries while ensuring ERP reliability for business users.

You will help with upgrades, testing, and documentation, collaborating with IT and external vendors. The ideal candidate brings ERP experience, preferably in Dynamics 365, with strong analytical and communication skills to support finance,

Qualifications

• Demonstrated experience supporting ERP systems, preferably Microsoft Dynamics 365.
• Experience supporting Dynamics 365 Project Operations and/or Finance & Operations (F&O).
• Strong understanding of ERP-enabled business processes including finance, project delivery, procurement, supply chain, and HR.
• Excellent analytical, troubleshooting, and problem-solving skills with ability to identify root causes and implement sustainable solutions.
• Strong communication and stakeholder management skills with the ability to support both technical and non-technical users.

Responsibilities

• Provide day-to-day functional support for Microsoft Dynamics 365, ensuring ERP platform reliability for business users.
• Act as primary contact for ERP-related incidents, service requests, and user inquiries with timely resolutions.
• Investigate, analyze, troubleshoot, and resolve system issues; escalate complex problems per support processes.
• Support system enhancements, configuration changes, testing, upgrades, and continuous improvement initiatives.
• Collaborate with stakeholders, IT teams, and vendors to deliver ERP solutions and maintain documentation.

Skills

Dynamics 365 ERP

D365 Project Operations

Finance & Operations (F&O)

ERP business processes

Analytical troubleshooting

Stakeholder communication

Job description

Discover your 100% YOU with MicroSourcing!

Position: Microsoft Dynamics 365 Support Analyst

Location: Mall of Asia, Pasay

Work setup & shift: Hybrid | Day Shift

Why join MicroSourcing?

You'll Have

• Competitive Rewards: Enjoy above-market compensation, healthcare coverage on day one, plus one or more dependents, paid time-off with cash conversion, group life insurance, and performance bonuses.
• A Collaborative Spirit: Contribute to a positive and engaging work environment by participating in company-sponsored events and activities.
• Work-Life Harmony: Enjoy the balance between work and life that suits you with flexible work arrangements.
• Career Growth: Take advantage of opportunities for continuous learning and career advancement.
• Inclusive Teamwork: Be part of a team that celebrates diversity and fosters an inclusive culture.

Your Role

As a Microsoft Dynamics 365 Support Analyst, you will:

• Provide day-to-day functional support for Microsoft Dynamics 365, ensuring the ERP platform remains reliable and efficient for business users.
• Act as the primary point of contact for ERP-related incidents, service requests, and user inquiries while delivering timely resolutions.
• Investigate, analyze, troubleshoot, and resolve system issues, escalating complex concerns in accordance with established support processes.
• Support system enhancements, configuration changes, testing activities, upgrades, and continuous improvement initiatives.
• Collaborate with business stakeholders, internal IT teams, and external vendors to deliver effective ERP solutions and maintain system documentation, user guides, and knowledge base articles.

What You Need

Non-negotiables

• Demonstrated experience supporting ERP systems, preferably Microsoft Dynamics 365.
• Experience supporting Dynamics 365 Project Operations and/or Finance & Operations (F&O).
• Strong understanding of ERP-enabled business processes, including finance, project delivery, procurement, supply chain, and human resources.
• Excellent analytical, troubleshooting, and problem-solving skills with the ability to identify root causes and implement sustainable solutions.
• Strong communication and stakeholder management skills with the ability to support both technical and non-technical users.

Preferred Skills/expertise

• Experience working within structured ICT support or IT service delivery environments.
• Experience administering user access, security roles, and software licensing.
• Experience supporting ERP testing, upgrades, releases, and go-live activities.
• Strong documentation, knowledge management, and continuous process improvement skills.
• Ability to work independently while managing multiple priorities in a collaborative team environment.

About MicroSourcing

With over 9,000 professionals across 13 delivery centers, MicroSourcing is the pioneer and largest offshore provider of managed services in the Philippines.

Our commitment to 100% YOU

MicroSourcing firmly believes that our company's strength lies in our people's diversity and talent. We are proud to foster an inclusive culture that embraces individuals of all races, genders, ethnicities, abilities, and backgrounds. We provide space for everyone, embracing different perspectives, and making room for opportunities for each individual to thrive.

At MicroSourcing, equality is not merely a slogan—it's our commitment. Our way of life. Here, we don't just accept your unique authentic self—we celebrate it, valuing every individual's contribution to our collective success and growth. Join us in celebrating YOU and your 100%!

For more information, visit www.microsourcing.com.

Terms & conditions apply.