Microsoft Dynamics 365 ERP Functional

Accenture in the Philippines; Philippines; On-site; PHP 600,000 - 900,000; Full time

Job summary

Accenture in the Philippines is seeking an Application Support Engineer to investigate and resolve issues across Microsoft Dynamics 365 ERP components, ensuring business continuity and user satisfaction.

Basing in Manila, you will mentor teammates, coordinate with stakeholders, monitor system health, and drive continuous improvement while delivering effective ERP solutions.

Qualifications

• 3+ years of experience in MS Dynamics 365 ERP Functional.
• Ability to translate business needs into ERP solutions.
• Strong collaboration with cross-functional teams.
• Excellent communication with business users.

Responsibilities

• Act as SME for Dynamics 365 ERP Functional areas and guide the team.
• Make team decisions and ensure alignment with business objectives.
• Engage with multiple teams and contribute to key decisions.
• Provide solutions to problems for their immediate team and across teams.
• Coordinate with stakeholders to understand system issues and prioritize resolutions.
• Facilitate knowledge sharing and mentoring within the team to enhance expertise.
• Monitor system health and proactively identify potential risks or bottlenecks.
• Support continuous improvement initiatives by recommending process enhancements and best practices.

Skills

Microsoft Dynamics 365 ERP Functional

ERP business processes

Dynamics 365 integration

Troubleshooting ERP issues

Stakeholder communication

Mentoring team

Job description

Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems. As an Application Support Engineer, a typical day involves investigating and resolving issues across various components of essential business systems. This role requires a proactive approach to identifying system challenges and delivering effective solutions to maintain smooth operations. Collaboration with different teams and continuous monitoring of system performance are integral parts of the daily routine to ensure business continuity and user satisfaction.

Roles & Responsibilities:

• Expected to be an SME, collaborate and manage the team to perform.
• Responsible for team decisions.
• Engage with multiple teams and contribute on key decisions.
• Provide solutions to problems for their immediate team and across multiple teams.
• Coordinate with stakeholders to understand system issues and prioritize resolutions.
• Facilitate knowledge sharing and mentoring within the team to enhance overall expertise.
• Monitor system health and proactively identify potential risks or bottlenecks.
• Support continuous improvement initiatives by recommending process enhancements and best practices.

Professional & Technical Skills:

• Required Skill: Expert proficiency in Microsoft Dynamics 365 ERP Functional.
• Strong understanding of enterprise resource planning processes and workflows.
• Experience in troubleshooting and resolving functional issues within Microsoft Dynamics 365 ERP.
• Ability to analyze business requirements and translate them into effective system solutions.
• Familiarity with integration points and data flow between Microsoft Dynamics 365 and other business applications.
• Excellent communication skills to liaise effectively with technical teams and business users.

Additional Information:

• The candidate should have minimum 3 years of experience in Microsoft Dynamics 365 ERP Functional.
• This position is based at our Manila office.

Minimum 3 Year(s) Of Experience Is Required